Method and device for troubleshooting system failures

Abstract

The embodiment of this specification provides a method and device for troubleshooting a system fault. The function of the system is implemented by calling between multiple applications. The method includes: firstly, when the function of the system is abnormal, obtaining the standardized log of the system; wherein, the The standardized log is generated according to the log standardized matching template of the system; then, based on the standardized log, the application log of each application in the multi-application is queried; and the application log is determined according to the calling relationship of the multi-application Matching order; and using a preset matching algorithm to sequentially determine whether the application log corresponding to each application is an abnormal log according to the matching order, and use the finally determined abnormal log corresponding to the application as the matching log; finally based on the matching Logs, handling system failures. In order to realize the automatic troubleshooting of faults.

Description

technical field [0001] One or more embodiments of this specification relate to the computer field, and in particular to a method and device for troubleshooting a system fault. Background technique [0002] Network devices, systems and service programs, etc., will generate an event record called a log (log) during operation; each line of log records the description of related operations such as date, time, user and action. [0003] The system is usually designed with various log files, such as application logs, security logs, system logs, scheduler (scheduler) service logs, file transfer protocol (file transfer protocol, FTP) logs, World Wide Web (world wide web, WWW ) logs, domain name system (domain name system, DNS) server logs, etc., which vary depending on the services enabled by the system. When performing some operations on the system, these log files usually record some relevant content of the operation, which is quite useful for system security personnel. [0004] ...

AI Technical Summary

Problems solved by technology

[0004] The background log is not fully standardized, and the recognition is not high

When the functions of the system are implemented through calls between multiple applications, the rate of manual support for application faults is high, and when troubleshooting problems, manual support needs to spend most of the time looking for exception logs, and finally locate the problem of a certain system based on the exception logs

There are two difficulties in the process: 1. I am not familiar with the system, and it takes a lot of time to troubleshoot system problems

2. In the process of troubleshooting, the abnormal log for finding faults is highly dependent on people

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