A business consulting control method, terminal and server

A control method and server technology, which is applied in the field of network communication, can solve the problems such as the inability to save the text chat content and the single form, so as to improve the consulting experience, ensure the security of the conversation, and reduce the risk of malicious theft and fraudulent use.

Active Publication Date: 2022-02-08
TENCENT TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In the prior art, enterprises and customers mostly communicate through temporary webpage conversations, and the form of communication is text chat, which is single and the content of text chat cannot be saved

Method used

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  • A business consulting control method, terminal and server
  • A business consulting control method, terminal and server
  • A business consulting control method, terminal and server

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Embodiment Construction

[0040] In order to make the object, technical solution and beneficial effects of the present invention more clear, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0041] Herein, it should be understood that any number of elements in the drawings is for illustration rather than limitation, and any naming is only for distinction and has no limiting meaning. For the convenience of understanding, the terms involved in the embodiments of the present invention are explained below.

[0042] IM: Instant Message (IM for short), a service capable of sending and receiving Internet messages in real time.

[0043] Personal IM: Instant messaging products that provide chat functions for individual users, such as QQ, WeChat, Line, etc. Personal IM is mainly for...

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PUM

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Abstract

Embodiments of the present invention provide a business consultation control method, a terminal and a server, and relate to the technical field of network communication. The method includes: when the terminal monitors the trigger event of the business consultation contact on the current webpage, sending a first request to the server, where the first request carries identification information of the service consultation contact. Receive the temporary user identity information and enterprise identity information returned by the server, and switch from the current web page to the instant messaging client corresponding to the business consultation contact point, and establish a communication between the instant messaging client and the enterprise customer service terminal based on the temporary identity information and enterprise identity information Counseling session. In the embodiment of the present invention, the user can establish a consultation session with the enterprise customer service terminal through the instant messaging client, which supports multiple conversation modes, thereby improving the user's consultation experience. The consultation records are saved through the instant messaging client, which is convenient for users to browse through historical consultation records and brings convenience to users' consultation.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of network communication, and in particular, to a service consultation control method, a terminal, and a server. Background technique [0002] The customer service system is currently the main way for enterprises to communicate with customers and provide necessary services. For enterprises, when customers need to consult business, they hope that customers can quickly get in touch with the enterprise to meet the needs of customers. For customers, when they need to consult business, they hope that the consultation process can be simple and convenient. In the prior art, enterprises and customers mostly communicate through temporary webpage sessions, and the form of communication is text chat, which is single and the content of text chat cannot be saved. Contents of the invention [0003] Embodiments of the present invention provide a service consultation control method, a terminal ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L51/04H04L67/2866H04L67/02
CPCH04L51/04H04L67/02H04L67/51H04L67/01
Inventor 许有甜王锐冯骏涛李杨
Owner TENCENT TECH (SHENZHEN) CO LTD
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