Tax intelligent consultation method and system integrated with manual intervention
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A manual intervention and intelligent technology, applied in two-way work systems, transmission systems, televisions, etc., to reduce the maintenance cost of time and energy, and achieve the effect of low coupling
Pending Publication Date: 2020-06-12
SHANDONG INSPUR COMML SYST CO LTD
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[0004] The technical task of the present invention is to provide a tax intelligent consulting method and system integrating manual intervention to solve the problem of how to alleviate the consulting pressure of tax officials and facilitate taxpayers
Method used
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Embodiment 1
[0054] as attached figure 1 As shown, the tax intelligent consulting method integrating manual intervention of the present invention, the method is specifically as follows:
[0055] S1. Build the front-end application subsystem: deploy the front-end application subsystem on the tax intelligent consulting equipment connected to the Internet; among them, the operating system of the tax intelligent consulting equipment is Android or Windows system; the front-end application subsystem communicates with the cloud audio and video through the Internet The call subsystem is connected with the cloud intelligent consultation subsystem; the front-end application subsystem includes a voice processing module, an audio and video call processing module, an intelligent consultation subsystem connection module, and an audio and video call subsystem connection module;
[0056] S2. Establish the knowledge base of tax intelligent consulting equipment through the cloud intelligent consulting subsy...
Embodiment 2
[0060] as attached figure 2 As shown, the tax intelligent consulting system integrating manual intervention of the present invention includes,
[0061] The front-end application subsystem is used to accept the taxpayer's voice consultation, interact with the cloud intelligent consultation subsystem to obtain the answer returned by the cloud intelligent consultation subsystem, and judge the existence of the answer:
[0062] If an answer exists, return the answer to the taxpayer in spoken form;
[0063] If there is no answer, then request the cloud audio and video call subsystem to answer for the taxpayer; wherein, the front-end application subsystem is the core application system of the present invention, which is the brain system of the present invention to process consulting requests for taxpayers;
[0064] Among them, the front-end application subsystem includes,
[0065] The voice processing module is used to process the taxpayer's voice request, and use the voice dictat...
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Abstract
The invention discloses a tax intelligent consultation method and system integrated with manual intervention, belongs to the field of natural language processing, and aims at solving the technical problem of how to relieve consultation pressure of tax personnel and bring convenience to taxpayers. The technical scheme adopted by the invention is as follows: the method specifically comprises the following steps: establishing a front-end application subsystem: deploying the front-end application subsystem in tax intelligent consultation equipment accessed to the Internet; a knowledge base of taxintelligent consultation equipment is established through the cloud intelligent consultation subsystem; an application exclusive account of the tax intelligent consultation equipment is established through the cloud audio and video call subsystem and is used by agent personnel; and establishing a background agent: preparing computer equipment including a camera and a microphone for agent personnel, and logging in an application exclusive account of the established cloud audio and video call subsystem through a browser to carry out intelligent consultation of tax issues. The system comprises afront-end application subsystem, a cloud intelligent consultation subsystem and a cloud audio and video call subsystem.
Description
technical field [0001] The invention relates to the field of natural language processing, in particular to a tax intelligent consulting method and system integrating manual intervention. Background technique [0002] In recent years, with the continuous maturity of artificial intelligence technology and the acceleration of tax system informatization and intelligentization, the tax industry has not only vigorously promoted tax informatization, but also has an increasingly urgent demand for intelligence. Among them, the mature development of natural language processing technology has brought opportunities for the application of intelligent consulting in the tax industry. On the other hand, due to the large and complex professional knowledge of the tax industry, the rapid update of policy content, and the different educational levels of taxpayers, the grasp of tax affairs is quite different, which has brought great consulting pressure to tax officials. Therefore, how to allevi...
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Application Information
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