Answer determination method and device for intelligent questions and answers

A technology of intelligent question answering and determination method, applied in the field of intelligent recognition, can solve the problems of users being unable to obtain the real answer accurately, the understanding accuracy is low, and the answering answer accuracy is poor, so as to improve the recommendation accuracy, improve the accuracy, and improve the use The effect of experience

Active Publication Date: 2019-10-08
ADVANCED NEW TECH CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003]Currently, users have higher and higher demand for customer service. In order to reduce the cost of manual services, customer service robots are used to automatically answer users' inquiries, that is, with the help of The customer service robot provides intelligent question-and-answer custom

Method used

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  • Answer determination method and device for intelligent questions and answers
  • Answer determination method and device for intelligent questions and answers
  • Answer determination method and device for intelligent questions and answers

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Embodiment Construction

[0032] In order to enable those skilled in the art to better understand the technical solutions in one or more embodiments of this specification, the technical solutions in one or more embodiments of this specification will be described below in conjunction with the drawings in one or more embodiments of this specification To describe clearly and completely, it is obvious that the described embodiments are only one or more partial embodiments in this specification, rather than all the embodiments. Based on one or more embodiments in this specification, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the scope of one or more protections in this specification.

[0033] One or more embodiments of this specification provide a method and device for determining answers to intelligent questions and answers, which can accurately understand the degree of matching between a set of related sentences and candidate answers in...

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Abstract

The embodiment of the invention provides an answer determination method and device for intelligent questions and answers. The method comprises the steps of taking an association statement set containing the current questions and the original dialogue context related to the current questions as a basic analysis object; introducing the context feature vectors of the associated statement set and performing answer prediction based on the context feature vector so as to distinguishing the word meaning of the same word in a specific context without needing to predefine various context scenes; meanwhile, using a trained context understanding model for carrying out feature vector interaction processing on the selected candidate answers and all associated statements in the associated statement set;based on the obtained multiple vector interaction matrixes, and identifying the question and answer matching degree of the candidate answers and the current question, so that the matching degree of the associated statement set and the candidate answers in the corresponding context can be accurately understood, the accuracy of selecting the target answers from the candidate answers is improved, and further the answer recommendation accuracy for the user consulting questions is improved, and the use experience of the intelligent question and answer user is improved.

Description

technical field [0001] One or more of the descriptions relate to the field of intelligent recognition, in particular to a method and device for determining answers to intelligent questions and answers. Background technique [0002] At present, with the rapid development of Internet technology and the increasing popularity of smart phones, smart phones have been integrated into all aspects of life, and users will install corresponding applications in their smart phones according to their actual needs. Provide users with business services such as shopping, financial management, and leasing. However, various problems are often encountered during the use of the application. Therefore, it is necessary to provide online customer service for users to solve related problems of users. [0003] At present, users are increasingly demanding customer service. In order to reduce the cost of manual services, customer service robots are used to automatically answer users' inquiries, that is...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/33
CPCG06F16/3329G06F16/3344
Inventor 王子豪崔恒斌
Owner ADVANCED NEW TECH CO LTD
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