Answer determination method and device for intelligent questions and answers

Abstract

The embodiment of the invention provides an answer determination method and device for intelligent questions and answers. The method comprises the steps of taking an association statement set containing the current questions and the original dialogue context related to the current questions as a basic analysis object; introducing the context feature vectors of the associated statement set and performing answer prediction based on the context feature vector so as to distinguishing the word meaning of the same word in a specific context without needing to predefine various context scenes; meanwhile, using a trained context understanding model for carrying out feature vector interaction processing on the selected candidate answers and all associated statements in the associated statement set;based on the obtained multiple vector interaction matrixes, and identifying the question and answer matching degree of the candidate answers and the current question, so that the matching degree of the associated statement set and the candidate answers in the corresponding context can be accurately understood, the accuracy of selecting the target answers from the candidate answers is improved, and further the answer recommendation accuracy for the user consulting questions is improved, and the use experience of the intelligent question and answer user is improved.

Description

technical field [0001] One or more of the descriptions relate to the field of intelligent recognition, in particular to a method and device for determining answers to intelligent questions and answers. Background technique [0002] At present, with the rapid development of Internet technology and the increasing popularity of smart phones, smart phones have been integrated into all aspects of life, and users will install corresponding applications in their smart phones according to their actual needs. Provide users with business services such as shopping, financial management, and leasing. However, various problems are often encountered during the use of the application. Therefore, it is necessary to provide online customer service for users to solve related problems of users. [0003] At present, users are increasingly demanding customer service. In order to reduce the cost of manual services, customer service robots are used to automatically answer users' inquiries, that is...

AI Technical Summary

Problems solved by technology

[0003]Currently, users have higher and higher demand for customer service. In order to reduce the cost of manual services, customer service robots are used to automatically answer users' inquiries, that is, with the help of The customer service robot provides intelligent question-and-answer customer service; however, the existing intelligent semantic understanding process has the problem of low understanding accuracy, which leads to poor accuracy of the answers finally recommended to users. In some special cases, users cannot quickly and accurately Get real answers to the questions you ask;

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