Scheme for improving voice call-out robot collection rate by combining score card model and ABtest
A scoring card and robot technology, which is applied to instruments, computer components, character and pattern recognition, etc., can solve the problems of large differences in companies, difficulty in unifying methods, and lack of unity, so as to improve the return rate and facilitate The effect of reference
Pending Publication Date: 2020-06-19
上海凯岸信息科技有限公司
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Problems solved by technology
[0002] The existing method of increasing the payment recovery rate based on the personal business experience of data analysts is highly subjective, resulting in great differences among companies, and it is difficult to uniformly verify whether the method is reasonable and effective from the data, and it is not uniform, which leads to payment collection The rate is low, and it cannot be directly used for reference by other companies in the same industry
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[0016] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0017] see figure 1 , the present invention provides a kind of technical scheme: combine scorecard model and ABtest (test algorithm) to promote the scheme of the recovery rate of voice outbound robot, comprising the following steps:
[0018] Step 1. Manually find all overdue customers and classify them according to the number of overdue days;
[0019] Step 2: Score and classify overdue customers through the scorecard model;
[0020] Step 3: Enter the informa...
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The invention discloses a scheme for improving a voice call-out robot collection rate by combining a score card model and ABtest, and the scheme comprises the following steps: 1, manually finding outall overdue customers, and carrying out the classification according to the number of overdue days; 2, scoring and classifying the overdue customers through a score card model; 3, inputting the information of the customer with high score of the score card model into the intelligent voice robot; aBtest random grouping is carried out respectively; wherein different dialing strategies are configuredfor each group, and the clients with low scores of the score card model are manually dialed, and 4, different dialing strategies are adopted for the clients with high scores of the score card model, manual statistics is carried out on the realized cashing rate, and the dialing strategy with the highest cashing rate is adopted as the optimal dialing strategy. According to the method for increasingthe cash rate, different strategies can be configured for repeated experiments, the optimal combination strategy is finally found, enterprises are helped to increase the cash rate, and reference in the same industry is facilitated.
Description
technical field [0001] The invention relates to the technical field of debt collection in the Internet financial industry, specifically a scheme for improving the collection rate of a voice outbound robot by combining a scorecard model and ABtest. Background technique [0002] The existing method of increasing the payment recovery rate based on the personal business experience of data analysts is highly subjective, resulting in great differences among companies, and it is difficult to uniformly verify whether the method is reasonable and effective from the data, and it is not uniform, which leads to payment collection The rate is low, and it cannot be used as an intuitive reference for other companies in the same industry. Contents of the invention [0003] The purpose of the present invention is to provide a scheme for improving the recovery rate of voice outbound robot by combining the scorecard model and ABtest, so as to solve the problems raised in the above-mentioned ...
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IPC IPC(8): G06Q40/02G06Q10/06G06K9/62
CPCG06Q10/06393G06Q40/03G06F18/2431
Inventor 石正柏刘琼
Owner 上海凯岸信息科技有限公司