Server, household electrical appliance fault processing method and computer readable medium

A fault handling method and technology for home appliances, applied in computing, data processing applications, instruments, etc., can solve problems such as long fault maintenance time, and achieve the effect of short fault maintenance time and shortening the determination time.

Pending Publication Date: 2020-07-10
GD MIDEA AIR-CONDITIONING EQUIP CO LTD +1
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  • Abstract
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AI Technical Summary

Problems solved by technology

[0004] The main purpose of the present invention is to provide a server, a fault handling method for home appliances and a computer-readable storage medium, aiming to solve the problem of long repair time for home appliances

Method used

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  • Server, household electrical appliance fault processing method and computer readable medium
  • Server, household electrical appliance fault processing method and computer readable medium
  • Server, household electrical appliance fault processing method and computer readable medium

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no. 1 example

[0070] Reference figure 2 , figure 2 This is the first embodiment of the fault handling method for household appliances of the present invention. The fault handling method for household appliances includes the following steps:

[0071] Step S10, receiving the fault code sent by the home appliance;

[0072] In this embodiment, the execution subject is the server. The home appliance communicates with the server. The home appliance can detect whether a malfunction occurs by itself, and if a malfunction occurs, the malfunction code will be sent to the server. Home appliances can be air conditioners, washing machines, water purifiers, etc.

[0073] Step S20: Determine reference information corresponding to the home appliance, where the reference information includes at least one of manufacturing information, sales information, installation information, environmental parameter information, location information, and historical maintenance information of the home appliance;

[0074] When ...

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Abstract

The invention discloses a household electrical appliance fault processing method. The household electrical appliance fault processing method comprises the following steps: receiving a fault code sentby a household electrical appliance; determining reference information corresponding to the household electrical appliance, the reference information including at least one of production and manufacturing information, sales information, installation information, environmental parameter information, position information and historical maintenance information of the household electrical appliance; and determining a maintenance list according to the fault code and the reference information, and sending the maintenance list to a preset terminal, the maintenance list comprising one or more maintenance schemes. The invention further discloses a server and a computer readable storage medium. The fault maintenance time of the household appliance is short.

Description

Technical field [0001] The present invention relates to the technical field of home appliances, and in particular to a server, home appliance failure processing method and computer readable storage medium. Background technique [0002] With the improvement of people's living standards, there are more and more intelligent home appliances in the family. [0003] At present, home appliances can perform automatic fault detection, and when a fault is detected, the fault code corresponding to the fault is output for users or maintenance personnel to check. However, the fault code can only indicate that a certain component has a problem. The user or maintenance personnel need to eliminate the cause of the fault according to the fault code in order to determine the repair plan, and then deal with the failure of the home appliance according to the repair plan, resulting in a longer time for the home appliance fault repair . Summary of the invention [0004] The main purpose of the present ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00G06Q30/00
CPCG06Q10/20G06Q30/016
Inventor 吕闯刘景春樊其锋庞敏翟浩良
Owner GD MIDEA AIR-CONDITIONING EQUIP CO LTD
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