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Voice customer service method and system

A voice customer service and customer service technology, applied in the field of customer service technology processing, can solve problems such as low efficiency, achieve convenience for users, avoid impairment of goodwill, and high efficiency in problem handling

Active Publication Date: 2020-08-25
深圳康佳电子科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Aiming at the deficiencies of the existing technology, the present invention provides a voice customer service method and system to solve the technical problem in the prior art that it is impossible to intelligently provide solutions in a timely and fast manner according to fault problems, resulting in low efficiency

Method used

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  • Voice customer service method and system

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Embodiment Construction

[0041] The present invention provides a voice customer service method and system. In order to make the purpose, technical solution and effect of the present invention clearer and clearer, the present invention will be further described in detail below with reference to the accompanying drawings and examples. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0042] Those skilled in the art will understand that unless otherwise stated, the singular forms "a", "an", "said" and "the" used herein may also include plural forms. It should be further understood that the word "comprising" used in the description of the present invention refers to the presence of said features, integers, steps, operations, elements and / or components, but does not exclude the presence or addition of one or more other features, Integers, steps, operations, elements, components, and / or groups thereof. ...

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Abstract

The invention discloses a voice customer service method and system, and the method comprises the steps: obtaining target voice information, and determining a customer service type corresponding to thetarget voice information; determining a target question corresponding to the target voice information according to the customer service type; and determining a target problem solution corresponding to the target voice information according to the target problem, and outputting the target problem solution. According to the invention, the customer service type of voice is automatically recognized through voice, and based on the recognized customer service type, a satisfactory voice corresponding problem solution is quickly provided for the user, reputation reduction is avoided, the risk of userloss is reduced, the service bottleneck of a traditional customer service system is broken through, a novel customer service system is developed, the product viscosity is increased, and product popularization is facilitated.

Description

technical field [0001] The invention relates to the technical processing field of customer service, in particular to a voice customer service method and system. Background technique [0002] With the development of science and technology, smart terminals are becoming more and more popular, with more and more functions, and more and more services provided. However, there are more and more functional failures that follow, and more and more customer services are required. How to improve the speed of customer service and problem solving of smart terminals is a problem that smart terminals are currently facing. [0003] At present, customer service uses manual customer service or robot customer service to solve problems, but often cannot provide accurate solutions in a timely manner. In this way, the low processing efficiency also leads to the increase of call cost and time cost, which has a great impact on users. [0004] Therefore, the prior art still needs to be improved and ...

Claims

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Application Information

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IPC IPC(8): H04M3/527
CPCH04M3/527
Inventor 周胜杰
Owner 深圳康佳电子科技有限公司
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