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Method and system for voice customer service

A voice customer service and customer service technology, which is applied in the field of customer service technology processing, can solve problems such as low efficiency, achieve convenience for users, reduce the risk of user loss, and avoid the effect of goodwill impairment

Active Publication Date: 2021-06-22
深圳康佳电子科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Aiming at the deficiencies of the existing technology, the present invention provides a voice customer service method and system to solve the technical problem in the prior art that it is impossible to intelligently provide solutions in a timely and fast manner according to fault problems, resulting in low efficiency

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  • Method and system for voice customer service
  • Method and system for voice customer service

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Embodiment Construction

[0041] The present invention provides a voice customer service method and system. In order to make the purpose, technical solution and effect of the present invention clearer and clearer, the present invention will be further described in detail below with reference to the accompanying drawings and examples. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0042] Those skilled in the art will understand that unless otherwise stated, the singular forms "a", "an", "said" and "the" used herein may also include plural forms. It should be further understood that the word "comprising" used in the description of the present invention refers to the presence of said features, integers, steps, operations, elements and / or components, but does not exclude the presence or addition of one or more other features, Integers, steps, operations, elements, components, and / or groups thereof. ...

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Abstract

The invention discloses a voice customer service method and system. The method includes acquiring target voice information, determining the customer service type corresponding to the target voice information, and determining the target question corresponding to the target voice information according to the customer service type. ; According to the target problem, determine a target problem solution corresponding to the target voice information and output the target problem solution. The invention aims to automatically identify the customer service type of the voice through the voice, and based on the recognized customer service type, quickly provide the user with a satisfactory solution to the problem corresponding to the voice, avoid the impairment of goodwill and reduce the risk of user loss, and at the same time break through Overcome the business bottleneck of the traditional customer service system, develop a new type of customer service system, increase product viscosity, and use product promotion.

Description

technical field [0001] The invention relates to the technical processing field of customer service, in particular to a voice customer service method and system. Background technique [0002] With the development of science and technology, smart terminals are becoming more and more popular, with more and more functions, and more and more services provided. However, there are more and more functional failures that follow, and more and more customer services are required. How to improve the speed of customer service and problem solving of smart terminals is a problem that smart terminals are currently facing. [0003] At present, customer service uses manual customer service or robot customer service to solve problems, but often cannot provide accurate solutions in a timely manner. In this way, the low processing efficiency also leads to the increase of call cost and time cost, which has a great impact on users. [0004] Therefore, the prior art still needs to be improved and ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/527
CPCH04M3/527
Inventor 周胜杰
Owner 深圳康佳电子科技有限公司
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