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Equipment repair method and device

A technology for equipment and target equipment, which is applied in the field of equipment repair reporting methods and devices, and can solve problems such as unclear expression, door-to-door maintenance by maintenance personnel, and failure to be solved at one time.

Active Publication Date: 2020-08-28
NINGBO AUX ELECTRIC +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the model of repairing by telephone has great limitations. For example, the language barrier and unclear expression will lead to inappropriate maintenance personnel coming to repair, the fault cannot be solved at one time, and the user experience is poor; or due to improper use by the user, non-equipment problem, but the voice mode cannot effectively communicate and troubleshoot the problem, resulting in improper use of the foundation, and it is necessary to make an appointment for maintenance personnel to come to the door, increasing the maintenance cost

Method used

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  • Equipment repair method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0031] An embodiment of the present invention provides a method for repairing equipment. figure 1 It schematically shows the flow chart of the equipment repair method provided by the embodiment of the present invention.

[0032] see figure 1 , the equipment repair method is specifically realized through the following steps S1-S2:

[0033] Step S1, sending a self-test instruction to the target device, and obtaining fault information according to the self-test result of the target device.

[0034] When the user is not clear about the failure of the target device and cannot determine what caused the failure of the target device, he can send a self-test command to the target device, and the target device will perform troubleshooting and self-test according to the self-test command. After the self-test is completed, get The self-test result of the target device, upload the self-test result to the cloud database, match the self-test result of the target device with the fault type ...

Embodiment 2

[0048] An embodiment of the present invention provides a method for repairing equipment.

[0049] see image 3 , the equipment repair method is specifically realized through the following steps (a)-(c):

[0050] Step (a) Obtaining the device information of the target device, obtaining a fault selection list matching the target device according to the device information, and displaying the fault selection list.

[0051] In this step, displaying the fault selection list may specifically be displayed through a service interface, and the displayed service interface may be displayed through a mobile terminal such as a smart phone or a tablet computer. The obtaining of the device information of the target device may be obtaining the two-dimensional code information of the target device, and the device information of the target device is obtained according to the two-dimensional code information. That is, the two-dimensional code information of the target device can be scanned thro...

Embodiment 3

[0059] Embodiment 3 This embodiment provides a device for repairing equipment, see Figure 5 , the device 500 includes: a fault information acquisition module 501, configured to send a self-inspection instruction to the target device, and obtain fault information according to the self-inspection result of the target device; a repair plan acquisition module 502, configured to obtain a repair plan according to the fault information . And / or, another fault information obtaining module 503, configured to obtain the device information of the target device, obtain a fault selection list matching the target device according to the device information, and display the fault selection list; another repair plan obtaining module 504 , for accepting a user instruction, obtaining fault information from the fault selection list according to the user instruction; obtaining a repair plan according to the fault information.

[0060] The device for repairing the device in this embodiment has th...

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Abstract

The invention provides an equipment repair method and device. The equipment repair method comprises the steps of sending a self-checking instruction to target equipment, and obtaining fault information according to a self-checking result of the target equipment; and obtaining a repair scheme according to the fault information. A user can obtain the fault information of the equipment through equipment self-inspection, and fault misjudgment is effectively avoided, and unnecessary on-site maintenance cost caused by fault misjudgment is reduced.

Description

technical field [0001] The present invention relates to the technical field of equipment maintenance, in particular to a method and device for equipment maintenance. Background technique [0002] At present, when encountering a fault in the use of household equipment such as air conditioners, usually, the repair process of the device is to call a repair call, ask about the fault manually, provide a solution to the fault through the voice of the phone, or make an appointment for on-site repair service. However, the model of repairing by telephone has great limitations. For example, language barriers and unclear expressions will lead to inappropriate maintenance personnel coming to repair, the fault cannot be solved at one time, and the user experience is poor; problem, but the voice mode cannot effectively communicate and troubleshoot the problem, resulting in improper use of the foundation, and it is necessary to make an appointment for maintenance personnel to come to the d...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/02G06Q10/00G06K7/10G06F3/0482
CPCG06Q10/02G06Q10/20G06K7/10861G06F3/0482
Inventor 吴涛童悦杨文君蒋振飞
Owner NINGBO AUX ELECTRIC
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