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Text processing method and device

A text processing and text technology, applied in the computer field, can solve the problems of long evaluation cycle and high evaluation cost, and achieve the effect of reducing evaluation cost and shortening evaluation cycle

Pending Publication Date: 2020-09-25
BANK OF CHINA
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Problems solved by technology

[0004] However, the evaluation cost of the above two methods is high and the evaluation cycle is long

Method used

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Embodiment Construction

[0070] In order to enable those skilled in the art to better understand the solutions of the present invention, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0071] With the increasing number of mobile banking users, banks are paying more and more attention to user experience. At present, there are mainly two ways to obtain user experience feedback. The first type: questionnaire survey, which needs to sort out some questions about mobile banking, and then randomly ask users to fill it out in the form...

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Abstract

The invention discloses a text processing method and device. The method comprises the steps of obtaining a comment text of a mobile banking; performing word segmentation on the comment text to obtaina word segmentation result of the comment text; based on a pre-constructed comment object set, extracting comment objects in the word segmentation result; and according to the comment object, obtaining a comment result corresponding to the comment object by utilizing the dependency grammar. By adopting the technical scheme of the embodiment of the invention, the comment object and the comment content thereof in the mobile banking comment text can be obtained through the pre-constructed comment object set, and the comment text of the mobile banking can be obtained from the application store atany time, so that the comment object and the comment content thereof of the user for the mobile banking can be obtained in time. The feedback of the user does not need to be obtained through a traditional mode, the evaluation cost is reduced, and the evaluation period is shortened.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a text processing method and device. Background technique [0002] In recent years, the number of mobile banking users has been increasing, and banks are paying more and more attention to the experience of mobile banking users. For example, accurately locate the needs of users, tap the pain points of user experience, complete mobile banking functions and services, and provide users with convenient services in a timely and effective manner. [0003] At present, there are mainly two ways to obtain user experience feedback. The first type: questionnaire survey, that is, sort out some questions about mobile banking, and then randomly ask users to fill them out in the form of questionnaires, and finally collect the questionnaires and sort out the results statistically. The second type: product experience officer, that is, hire a professional product experience officer to e...

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Application Information

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IPC IPC(8): G06F40/216G06F40/247G06F40/295
CPCG06F40/216G06F40/247G06F40/295Y02D10/00
Inventor 严洁
Owner BANK OF CHINA
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