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Voice monitoring method and device, medium and terminal equipment

A monitoring device and voice technology, applied in the field of information processing, can solve problems such as poor monitoring effect, low efficiency, and inability to achieve real-time monitoring, and achieve the effect of providing monitoring efficiency and realizing real-time monitoring.

Pending Publication Date: 2021-01-05
广东壹健康健康产业集团股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The invention provides a voice monitoring method to solve the technical problems that the traditional manual monitoring method is inefficient, cannot monitor in real time, and has poor monitoring effect

Method used

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  • Voice monitoring method and device, medium and terminal equipment
  • Voice monitoring method and device, medium and terminal equipment
  • Voice monitoring method and device, medium and terminal equipment

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0040] Please refer to figure 1 , is a flow chart of the steps of a voice monitoring method provided in an embodiment of the present invention, including steps 101 to 103, and each step is specifically as follows:

[0041] Step 101, acquire voice data.

[0042] Specifically, in the system interface, when the salesperson communicates with the customer by phone, if the phone is connected, a detection window will pop up in the lower right corner of the screen, immediately detect the content of the call, and convert the real-time voice call into a text translation display.

[0043] Step 102, converting the voice data into text information.

[0044] In this embodiment, the step 102 includes step 1021 and step 1022, and each step is specifically as follows: step 1021, convert the voice data into a sound wave, and divide the sound wave into multi-frame waveforms according to the unit time. Step 1022, converting the waveform of each frame into a multi-dimensional vector and combinin...

Embodiment 2

[0053] Accordingly, please refer to image 3 , which is a structural schematic diagram of a voice monitoring device provided in another embodiment of the present invention, including:

[0054] The voice acquisition module is used to acquire voice data.

[0055] The voice conversion module is used to convert the voice data into text information.

[0056] In this embodiment, the voice conversion module includes: a waveform conversion unit, configured to convert the voice data into sound wave waveforms, and divide the sound wave waveforms into multi-frame waveforms according to unit time. The text conversion unit is used to convert the waveform of each frame into a multi-dimensional vector and combine the converted multi-dimensional vector into text information.

[0057] In this embodiment, the text conversion unit includes: a state recognition subunit, configured to perform state recognition on the waveform of each frame to obtain a plurality of speech feature points. The pho...

Embodiment 3

[0061] An embodiment of the present invention also provides a computer-readable storage medium, the computer-readable storage medium includes a stored computer program; wherein, when running, the computer program controls the device where the computer-readable storage medium is located to execute the above-mentioned The voice monitoring method described in any one of the embodiments.

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PUM

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Abstract

The invention discloses a voice monitoring method. The method comprises the following steps: acquiring voice data; converting the voice data into text information; performing word recognition processing on the text information, and performing violation judgment on a word recognition result through a preset rule to generate a monitoring result. According to the technical scheme, the monitoring result is generated by converting the voice data into the text information and carrying out violation judgment on the word recognition result according to the preset rule, so the technical problems that atraditional manual monitoring mode is low in efficiency, cannot realize real-time monitoring and is poor in monitoring effect are solved, intelligent automatic voice recognition is realized, the monitoring efficiency is improved, and the real-time listening is realized.

Description

technical field [0001] The present invention relates to the technical field of information processing, in particular to a voice monitoring method, device, medium and terminal equipment. Background technique [0002] In the traditional online shopping mode, when the salesperson communicates with customers, he will use means such as exaggerating the effect and raising his own identity to achieve the purpose of sales. However, this method not only exaggerates the effect of the product, but also violates the company's sales rules. After the customer purchases the product, he finds that the effect is not as good as the salesman said, which will damage the company's reputation, arouse customer resentment, and even cause incidents of customer rights protection. [0003] In order to avoid the above-mentioned unnecessary risk problems, the existing technology monitors the communication process of the salesperson in real time through manual review, monitors the communication process ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F40/279G06F40/205G06Q10/06G06Q30/00G06Q30/02G06Q30/06G10L15/26
CPCG06F40/279G06F40/205G06Q10/063114G06Q30/01G06Q30/0281G06Q30/0601
Inventor 陈颖甄黄务实吴万斌李远明陈育鸿黄文洲蔡文峰陈豪飞何念韦森南
Owner 广东壹健康健康产业集团股份有限公司