Customer service system, method, device, electronic equipment and storage medium
A service method and service system technology, which is applied in the direction of program control devices, electronic digital data processing, instruments, etc., can solve the problems of users waiting for a long time, the number of customer service personnel is insufficient, and user needs cannot be responded in time, so as to improve Intimacy, the effect of enhancing the diversity of forms
Active Publication Date: 2021-06-22
SHENZHEN ZHUIYI TECH CO LTD
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Problems solved by technology
[0002] In recent years, with the continuous development and application of network information technology, the traditional PSTN (Public Switched Telephone Network, Public Switched Telephone Network) call mode has gradually failed to meet the needs of users, which has led to PSTN calls being gradually replaced by high-definition calls. Based on Therefore, a service model has appeared on the market that allows customer service personnel to serve users through video interaction. This video interaction method can make users feel more cordial. However, during the peak consultation period, it is easy to have insufficient customer service personnel. It takes a long time to wait, resulting in the failure to respond to the needs of users in a timely manner
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[0046] In order to enable those skilled in the art to better understand the solution of the application, the technical solution in the embodiment of the application will be clearly and completely described below in conjunction with the drawings in the embodiment of the application. Obviously, the described embodiment is Some embodiments of this application are not all embodiments. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of this application.
[0047] In recent years, with the continuous development of communication technology, traditional PSTN calling methods have been gradually replaced by high-definition calling methods, such as VOLTE (Voice over Long-Term Evolution) calling methods. Compared with PSTN calling methods, high-definition The voice and video calls of the calling method are clearer and have a lower drop-off rate. During the call, d...
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The embodiment of the present application discloses a customer service system, method, device, electronic equipment and storage medium. The customer service system includes a central control module, an information processing module, a business mode control module and an image generation module. Wherein, the central control module is used to establish a call connection with the smart terminal. The information processing module is used to obtain call data between the central control module and the smart terminal, and determine feedback information to be fed back to the smart terminal according to the call data. The business mode control module is used to obtain user information from call data, and determine a feedback business mode according to the user information. The image generation module is used to obtain the digital human image including the digital human based on the feedback information if the feedback business mode is the digital human online mode, and send the digital human image to the central control module as an interactive feedback result. Through the implementation of the embodiment of the present application, the digital human can provide customer service for the user during the consultation peak period, so as to quickly respond to the user's consultation demand.
Description
technical field [0001] The present application relates to the technical field of human-computer interaction, and more specifically, to a customer service system, method, device, electronic equipment, and storage medium. Background technique [0002] In recent years, with the continuous development and application of network information technology, the traditional PSTN (Public Switched Telephone Network, Public Switched Telephone Network) call mode has gradually failed to meet the needs of users, which has led to PSTN calls being gradually replaced by high-definition calls. Based on Therefore, a service model has appeared on the market that allows customer service personnel to serve users through video interaction. This video interaction method can make users feel more cordial. However, during the peak consultation period, it is easy to have insufficient customer service personnel. It takes a long time to wait, resulting in the failure to respond to the user's needs in a time...
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IPC IPC(8): G06T13/20G06T13/40G06F9/451G06Q30/00
CPCG06T13/40G06T13/20G06Q30/00G06F9/451G06F17/00G06F16/438
Inventor 刘致远黄刚杨国基刘炫鹏刘云峰
Owner SHENZHEN ZHUIYI TECH CO LTD