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Knowledge pushing method and device

A knowledge push and customer technology, applied in the field of information retrieval, can solve problems such as not being able to actively guide customers to product mobile banking

Pending Publication Date: 2021-06-29
BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Most of the online customer service in the knowledge question and answer module is a question and answer robot, which cannot actively guide customers on how to answer questions, how to market products, and how to use mobile banking more quickly

Method used

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  • Knowledge pushing method and device
  • Knowledge pushing method and device
  • Knowledge pushing method and device

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Embodiment Construction

[0072] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0073] In this application, relational terms such as first and second, etc. are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply any relationship between these entities or operations. any actual relationship or order, the terms "comprises," "comprises," or any other variation thereof are intended to cover a non-exclusive inclusion such that a process, method, article, or apparatus that in...

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Abstract

The invention provides a knowledge pushing method and device. The method comprises the following steps: acquiring historical business information, subscription information and historical retrieval information of a customer; respectively extracting keywords in the historical business information, the subscription information and the historical retrieval information, and respectively generating a first keyword list, a second keyword list and a third keyword list; setting an initial weight value corresponding to each keyword based on the first keyword list, the second keyword list and the third keyword list; sorting the keywords according to the initial weight values, and searching retrieval information corresponding to each keyword according to the sorting sequence; each piece of retrieval information being stored in an information file; and when a search instruction is received, pushing each piece of retrieval information to the client based on the search instruction. By applying the method, retrieval can be carried out in advance according to the historical service information, the subscription information and the historical retrieval information, and each piece of retrieval information is pushed to a client to guide the client to determine a question needing to be queried.

Description

technical field [0001] The invention relates to the technical field of information retrieval, in particular to a knowledge push method and device. Background technique [0002] With the rapid development of Internet technology, it is more convenient and faster for customers to go through various procedures through the Internet. With the online and quickening of many procedures, customers are usually not familiar with the relevant business processes when going through various procedures and businesses online. Therefore, in order to solve the problem that customers are not familiar with business processes, online application software will basically Add knowledge quiz service module. [0003] Most of the online customer service in the knowledge question-and-answer module is a question-and-answer robot, which cannot actively guide customers on how to answer questions, how to market products, and how to use mobile banking more quickly. Contents of the invention [0004] In vi...

Claims

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Application Information

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IPC IPC(8): G06F16/335G06F16/332G06F16/9532G06F16/9535G06F40/279G06F21/31
CPCG06F16/335G06F16/332G06F16/9532G06F16/9535G06F40/279G06F21/31
Inventor 申亚坤陶威谭莹坤刘烨敏周慧婷
Owner BANK OF CHINA
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