Quantitative evaluation method and device

A quantitative evaluation and evaluation technology, applied in the field of data processing, can solve the problems of reducing evaluation accuracy and increasing workload, and achieve the effect of improving evaluation accuracy and reducing review workload

Pending Publication Date: 2021-06-29
BEIJING GRIDSUM TECH CO LTD
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Problems solved by technology

However, the way users rate the service system has certain limitations, which reduces the accuracy of the evaluation. In the case of low evaluation accuracy, it is necessary to review the evaluation of the service system, which will increase the workload.

Method used

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  • Quantitative evaluation method and device
  • Quantitative evaluation method and device

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Embodiment Construction

[0035] Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present disclosure and to fully convey the scope of the present disclosure to those skilled in the art.

[0036] see figure 1 , which shows a flowchart of a quantitative evaluation method provided by an exemplary embodiment of the present disclosure, which may include the following steps:

[0037] 101: Obtain each first evaluation index parameter and each second evaluation index parameter of the object to be evaluated, wherein some parameters in the first evaluation index parameter are used to indicate the service quality and part of t...

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Abstract

The invention discloses a quantitative evaluation method and device, and the method comprises the steps: obtaining each first evaluation index parameter and each second evaluation index parameter of a to-be-evaluated object, calculating the first confidence of the to-be-evaluated object based on each first evaluation index parameter and the weight of each first evaluation index parameter, calculating a second confidence coefficient of the to-be-evaluated object based on each second evaluation index parameter and the weight of each second evaluation index parameter, and performing quantitative evaluation on the to-be-evaluated object based on the first confidence coefficient and the second confidence coefficient, wherein partial parameters in the first evaluation index parameters are used for indicating the service quality of the target service and partial parameters are used for indicating the stability degree of the specific platform, and partial parameters in the second evaluation index parameters are used for indicating the contribution degree of providing technical support for the specific platform and partial parameters are used for indicating the service range of the specific platform, so that quantitative evaluation can be performed on the to-be-evaluated object from confidence degrees in multiple objective aspects, and then the evaluation accuracy is improved.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a quantitative evaluation method and device. Background technique [0002] At present, various service systems with target services that match target needs are widely used, such as cloud platform systems and intelligent customer service systems. When using various service systems, these service systems can be evaluated. For example, when users use the service system, the user's rating of the service system can be obtained, and the quality of the service system can be evaluated through the user's rating of the service system, so that based on the evaluation quality Improve the service system. However, the way users rate the service system has certain limitations, which reduces the accuracy of the evaluation. If the evaluation accuracy is low, it is necessary to review the evaluation of the service system, which will increase the workload. Contents of the invention [0...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/18G06Q10/06G06Q30/02
CPCG06F17/18G06Q10/06393G06Q10/06395G06Q10/06398G06Q30/0282
Inventor 翁烨晖张希成吴佳
Owner BEIJING GRIDSUM TECH CO LTD
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