Unlock instant, AI-driven research and patent intelligence for your innovation.

Question and answer statement processing method and device and electronic equipment

A processing method and sentence technology, applied in the fields of electronic digital data processing, special data processing applications, structured data retrieval, etc.

Pending Publication Date: 2021-09-03
南京星云数字技术有限公司
View PDF0 Cites 1 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, users' questions are never static. Usually, users will ask new questions that are not included in the knowledge base for various reasons. Therefore, it is very necessary to maintain and update the knowledge base
In addition, in question-and-answer systems such as intelligent customer service, the traditional human role will not disappear. Humans usually make some supplementary revisions to questions that the intelligent customer service cannot answer or answer incorrectly.

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Question and answer statement processing method and device and electronic equipment
  • Question and answer statement processing method and device and electronic equipment
  • Question and answer statement processing method and device and electronic equipment

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0068] Specifically, such as figure 1 As shown, the process of analyzing and mining the dialogue sentences of customer service and users according to the processing method of question and answer sentences provided by the embodiment of the present application includes:

[0069] S10. Obtain a session record to be processed, and preprocess the acquired session record;

[0070] Specifically, the process of preprocessing session records includes:

[0071] S11. Correct typos included in the session record by using preset error correction rules;

[0072] Conversation recordings can include spoken sentences as well as textual sentences. When the conversation record is a text sentence, the main typos are homophones; when the conversation record is a voice sentence, it needs to be converted into a text sentence through speech recognition technology. Typos include not only homophones, but also any words with similar or identical pronunciations. Therefore, the embodiment of the presen...

Embodiment 2

[0131] Corresponding to the above examples, such as Figure 5 As shown, the application provides a method for processing question and answer sentences, the method comprising:

[0132] 510. Obtain a conversation record to be processed, where the conversation record includes at least two sentences, and the sentences include a question sentence sent by the questioner and a reply sentence sent by the answerer;

[0133] 520. Split the conversation record into corresponding question and answer groups according to a preset question and answer splitting rule, where the question and answer group includes at least one of the question sentences and at least one of the answer sentences;

[0134] Preferably, each of the sentences has a corresponding generation time, and the splitting the conversation record into corresponding question and answer groups according to the preset question and answer splitting rules includes:

[0135] 521. Traverse the session records sequentially according to...

Embodiment 3

[0166] Corresponding to Embodiment 1 and Embodiment 2, such as Image 6 As shown, the application provides a processing device for question and answer sentences, the device comprising:

[0167] An acquisition module 610, configured to acquire a conversation record to be processed, the conversation record including at least two sentences, the sentences including a question sentence sent by the questioner and a reply sentence sent by the respondent;

[0168] A splitting module 620, configured to split the conversation record into corresponding question-and-answer groups according to preset question-and-answer splitting rules, where the question-and-answer group includes at least one of the question sentences and at least one of the answer sentences;

[0169] A judging module 630, configured to determine a processing rule corresponding to the question-and-answer group according to the number of the question sentences and the number of the answer sentences included in the question...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention discloses a question and answer statement processing method and device and electronic device. The method comprises the following steps: according to a preset question and answer splitting rule, a session record being split into corresponding question and answer groups, wherein each question and answer group comprises at least one question statement and at least one reply statement; determining a processing rule corresponding to the question and answer group according to the number of the question sentences and the number of the reply sentences included in the question and answer group; according to a processing rule corresponding to the question and answer group, splitting the question and answer group into corresponding statement pairs; according to the statement pairs, updating the knowledge base of the question and answer system. According to the statement pairs, fine-grained splitting is performed through the session, so that the knowledge base of the question and answer system is updated according to the historical question and answer records; the problem that in the prior art, question sentences and reply sentences included in artificial dialogue data cannot be analyzed and mined, so that a knowledge base is updated slowly, and the reply success rate is affected is solved.

Description

technical field [0001] The invention relates to the field of natural language processing, in particular to a method, device and electronic equipment for processing question and answer sentences. Background technique [0002] In the traditional service industry, human customer service is a labor-intensive job, which is a full-time high-intensity and highly repetitive job. Therefore, in order to reduce labor costs and improve efficiency, more and more companies have introduced automatic question answering systems, which can automatically reply to corresponding answer sentences according to users' questions, which relieves the work pressure of manual customer service to a certain extent, and improves the service quality of enterprises. Accuracy, specification and stability. [0003] In order to ensure that the automatic question answering system can accurately answer users, it is necessary to maintain a huge knowledge base system for it. The knowledge base contains a large nu...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
IPC IPC(8): G06F16/332G06F16/33G06F16/23G06F16/2458G06F16/26
CPCG06F16/3329G06F16/3344G06F16/23G06F16/2465G06F16/26
Inventor 谢铁杨梦影
Owner 南京星云数字技术有限公司