Information early warning method, device and equipment and storage medium
An information early warning and early warning model technology, applied in the computer field, can solve the problems of lack of early warning analysis of user satisfaction and the inability to play an effective guiding role in user maintenance, so as to reduce the problem of user loss and prevent the decline of satisfaction level
Pending Publication Date: 2021-11-09
SHANXI CHINA MOBILE COMM CORP +1
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[0003] At present, at the macro level such as the whole network level, the provincial level, and the municipal level, the evaluation of user satisfaction is generally based on simple summary calculations, lacking early warning analysis of user satisfaction, and the evaluation results cannot be effective for user maintenance. the guiding role of
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[0064] The characteristics and exemplary embodiments of various aspects of the present invention will be described in detail below. In order to make the purpose, technical solutions and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments. It should be understood that the specific embodiments described here are only configured to explain the present invention, not to limit the present invention. It will be apparent to one skilled in the art that the present invention may be practiced without some of these specific details. The following description of the embodiments is only to provide a better understanding of the present invention by showing examples of the present invention.
[0065] It should be noted that in this article, relational terms such as first and second are only used to distinguish one entity or operation from another entity or operation...
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The invention discloses an information early warning method, device and equipment, and a storage medium. The method specifically comprises the steps of obtaining user satisfaction data of a preset time period; predicting the user satisfaction data by using a preset satisfaction early-warning model to obtain an early-warning result of the user satisfaction data, the preset satisfaction early-warning model being determined by using a control chart algorithm to perform user satisfaction early-warning threshold analysis on a user satisfaction data sample in advance; and when the early warning result satisfies a predetermined early warning condition, generating corresponding satisfaction early warning information. According to the embodiment of the invention, the evaluation and early warning of the overall user satisfaction can be realized, the change of the user experience and satisfaction can be more accurately perceived, and the possible user loss problem can be reduced.
Description
technical field [0001] The invention belongs to the technical field of computers, and in particular relates to an information early warning method, device, equipment and storage medium. Background technique [0002] Usually, the user satisfaction of mobile network is a true reflection of the actual use of network functions by mobile network users. A comprehensive understanding and perception of user satisfaction is conducive to more effective deployment of network resources to achieve better services. [0003] At present, at the macro level such as the whole network level, the provincial level, and the municipal level, the evaluation of user satisfaction is generally based on simple summary calculations, lacking early warning analysis of user satisfaction, and the evaluation results cannot be effective for user maintenance. guiding role. Contents of the invention [0004] Embodiments of the present invention provide an information early warning method, device, equipment,...
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IPC IPC(8): G06Q10/06G06Q30/02H04W24/04
CPCG06Q10/06393H04W24/04G06Q30/0203
Inventor 沈杰刘亚俊郭鹏文俊峰颜涛吕芳迪郭宝赵国华赵婧
Owner SHANXI CHINA MOBILE COMM CORP