Data classification-based complaint validity judgment method and device, equipment, and medium
A data classification and validity technology, applied in the field of artificial intelligence, can solve problems such as low efficiency, and achieve the effect of solving low efficiency
Pending Publication Date: 2021-11-09
PING AN BANK CO LTD
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Problems solved by technology
[0003] The present invention provides a method, device and computer-readable storage medium for judging the validity of complaints based on data classification, the main purpose of which is to solve the problem of low efficiency in judging the validity of complaints
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[0135] In detail, the specific implementation of each module of the complaint validity judgment device 100 based on data classification is as follows:
[0136] Step 1: Obtain a training data set, extract each classification data in the training data set, and calculate the initial weight corresponding to each classification data.
[0137] In the embodiment of the present invention, the training data set includes a large amount of complaint text data.
[0138] Specifically, the extraction of each classification data in the training data set includes:
[0139] Obtain the preset classification reference table;
[0140] Divide the training data in the training data set according to the classification reference table to obtain each classification data.
[0141] Specifically, the classification reference table includes categories and related text data corresponding to the categories, and compares the training data in the training data set with the related text data corresponding to...
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The invention relates to an artificial intelligence technology, and discloses a data classification-based complaint validity judgment method. The method comprises the following steps: extracting classification data in a training data set and calculating initial weights; carrying out binning and category weight calculation on the initial weights to obtain a category weight; classifying the training data set by using a data classification model to obtain a classification result; adjusting the data classification model by using a loss function constructed by the category weight to obtain a standard data classification model; performing classification operation on initial text data by using the standard data classification model to obtain a data category of the initial text data; performing validity analysis based on the data category to obtain a validity judgment result. In addition, the invention also relates to a block chain technology, and data categories can be stored in nodes of a block chain. The invention further provides a data classification-based complaint validity judgment device, electronic equipment, and a storage medium. According to the technical solution of the invention, the problem of low efficiency of complaint validity judgment can be solved.
Description
technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to a method, device, electronic equipment and computer-readable storage medium for judging the validity of complaints based on data classification. Background technique [0002] In the business scenario of a bank, sometimes complaints from customers are received, and in the face of each customer complaint, the bank's consumer rights protection department needs to determine whether it is effective to define whether the bank is responsible. Judging the validity of complaints in actual business is time-consuming and complicated. There are conflicts between customer appeals and branch handling opinions, and the judges need to spend an average of 20 minutes to make judgments. It consumes a lot of manpower and is not efficient, so it is urgent to propose an efficient method for judging the validity of complaints. Contents of the invention [0003] The present in...
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IPC IPC(8): G06Q40/02G06Q50/22G06F16/35G06F40/35
CPCG06Q40/02G06Q50/22G06F16/353G06F40/35
Inventor 陈杭李骁张博文吴鹏召郭莉芬
Owner PING AN BANK CO LTD