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Intelligent receiving method and device and electronic equipment

An electronic device and receiving technology, which is applied in the field of customer service system, can solve problems such as inability to realize asynchronous connection between customer service personnel and customers

Pending Publication Date: 2021-11-30
浙江百应科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the embodiment of the present application is to provide an intelligent receiving method, device and electronic equipment to solve the technical problem that the existing customer service system cannot realize asynchronous connection between customer service personnel and customers

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  • Intelligent receiving method and device and electronic equipment
  • Intelligent receiving method and device and electronic equipment
  • Intelligent receiving method and device and electronic equipment

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Embodiment Construction

[0022] The technical solutions of the present application will be further described in detail through specific embodiments and in conjunction with the accompanying drawings. Obviously, the described embodiments are only some of the embodiments of the present application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0023] The application provides an intelligent receiving method, device and electronic equipment to solve the technical problem that the existing customer service system cannot realize asynchronous connection between customer service personnel and customers.

[0024] The technical solutions provided by each embodiment in the present application will be described in detail below in conjunction with the accompanying drawings.

[0025] Please refer to the attached figure 1 , which shows a sche...

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Abstract

The invention discloses an intelligent receiving method, and the method comprises the steps: configuring a corresponding intelligent receiving service receipt template according to a preset commission business, the receipt template being used for filling when a client submits a material corresponding to the commission business; acquiring an intelligent receiving request of a client, and pushing a plurality of corresponding commission businesses and handling contents corresponding to each commission business according to the request; acquiring a commission service selected by the customer and corresponding service content, and determining whether customer identity verification is needed or not according to the commission service and the service content; if not, directly pushing the receipt template corresponding to the commission service to the client, if so, pushing an identity verification function label to the client for identity verification, and pushing the receipt template corresponding to the commission service to the client after the identity verification is passed.

Description

technical field [0001] The present application relates to the field of customer service systems, and in particular to an intelligent receiving method, device and electronic equipment. Background technique [0002] Most of the existing customer service systems have AI agents and artificial agents to receive customers and solve customer problems. The number of AI seats can be flexibly scaled, and the efficiency of handling and communication is also high. However, the number of artificial seats is often limited by the size and cost of enterprises and units and cannot be used in large quantities, and the communication efficiency is usually lower than that of AI seats. But in actual use, the masses are more willing to accept the reception of artificial seats, which brings great pressure and challenges to the work of artificial seats. [0003] On the basis of the existing artificial seat reception, how to improve the reception efficiency and the satisfaction of the public is one ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00
CPCG06Q30/016
Inventor 吴永江
Owner 浙江百应科技有限公司
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