Dialogue prediction method and device in tourism scene, electronic equipment and storage medium

A technology for scenarios and prediction models, applied in electrical digital data processing, special data processing applications, instruments, etc., can solve problems such as difficulty in real intentions, and achieve the effect of improving the effect

Pending Publication Date: 2021-12-03
上海携旅信息技术有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The user's irregular input makes it difficult to understand the real intention behind the user's question

Method used

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  • Dialogue prediction method and device in tourism scene, electronic equipment and storage medium
  • Dialogue prediction method and device in tourism scene, electronic equipment and storage medium
  • Dialogue prediction method and device in tourism scene, electronic equipment and storage medium

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Embodiment Construction

[0065] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.

[0066] Furthermore, the drawings are merely schematic illustrations of the present disclosure and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus repeated descriptions thereof will be omitted. Some of the block diagrams shown in the drawings are functional entities, which do not necessarily correspond to physically or logically separate entities. These functional entiti...

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Abstract

The invention provides a dialogue prediction method and device in a tourism scene, electronic equipment and a storage medium. The method comprises the steps of collecting historical dialogue data of an online travel agency; forming a question sequence; forming an intention sequence; forming an intention network diagram; generating a weighted undirected graph of the intention network graph; inputting the weighted undirected graph into a Node2vec model; calculating the jump probability between the nodes of the Node2vec model; carrying out vertex sampling; enabling the Node2vec model to meet an optimization target; inputting vector representation of nodes output in the Node2vec model into a ComplEx model; initializing the ComplEx model; scoring positive samples and negative samples of a triple of the ComplEx model; calculating the model loss of the ComplEx model according to the scores of the positive sample and the negative sample of the triple; minimizing the loss using an Adagrad optimization algorithm. After the intention is recognized, the next intention and problem of the user are triggered and predicted, user input is standardized, and therefore the intelligent customer service effect is improved.

Description

technical field [0001] The present invention relates to the field of computer application technology, in particular to a dialogue prediction method, device, electronic equipment, and storage medium in a travel scene. Background technique [0002] With the continuous development of artificial intelligence, more and more intelligent question-answering products have been widely used in people's daily life, such as Microsoft's Xiaobing, Apple's Siri, Baidu's Xiaodu and other intelligent dialogue products, these products can not only communicate with Users carry out normal information exchange, and it can bring a lot of convenience to users' lives. In the field of tourism, intelligent question answering technology also plays an indispensable and important role, so as to try to provide users with efficient, fast and accurate consulting services. However, there are still huge challenges for the machine to master the rich background knowledge of question and answer, efficiently and...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06F16/36
CPCG06F16/3329G06F16/3344G06F16/367
Inventor 汤才芳鞠剑勋李健
Owner 上海携旅信息技术有限公司
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