Production and after-sales integrated system for industrial intelligent robot

Abstract

The invention discloses a production and after-sales integrated system for an industrial intelligent robot. The production and after-sales integrated system comprises a production system, an after-sales system and a relay system, the production system is used for guiding production of industrial intelligent robots in a factory and maintenance of sold industrial robots, and counting and summarizing fault causes; the after-sales system is used for customer service management and real-time monitoring of each sold industrial intelligent robot; and the relay system is used for storing records of all exchange information between the manufacturer and the customer, information overall planning and the like. The production system and the after-sales system of the industrial intelligent robot are integrally connected, so that the production system can only acquire the fault condition of the industrial intelligent robot in the operation process in real time, and small faults can be actively and remotely repaired; large faults can be directly fed back to a production system, so that manufacturers can obtain fault information in time and arrange maintenance; and manufacturers can also summarize fault types of all products in real time, so that subsequent improvement is facilitated.

Description

technical field [0001] The invention belongs to the technical field of intelligent robots, and in particular relates to an integrated production and after-sales system for industrial intelligent robots. Background technique [0002] Manufacturers of industrial intelligent robots are generally only responsible for the production and sales of products, and manufacturers with thoughtful customer service concepts will set up after-sales systems. However, in the existing technology, the production system and after-sales system of industrial intelligent robots have not been integrated; And it is impossible to know the faults in the operation process of industrial intelligent robots in advance without feedback from customers, and actively repair small faults; in the existing technology, manufacturers have poor tracking service for sold products, due to the shortage of technicians and the arrangement of technicians It is unreasonable, so that the sold machines cannot be repaired in ...

AI Technical Summary

Problems solved by technology

[0002] Manufacturers of industrial intelligent robots are generally only responsible for the production and sales of products, and manufacturers with thoughtful customer service concepts will set up after-sales systems. However, in the existing technology, the production system and after-sales system of industrial intelligent robots have not been integrated; And it is impossible to know the faults in the operation process of industrial intelligent robots in advance without feedback from customers, and actively repair small faults; in the existing technology, manufacturers have poor tracking service for sold products, due to the shortage of technicians and the arrangement of technicians Unreasonable, so that the sold machines cannot be repaired in time

[0003] In the existing technology, industrial intelligent robots that have been sold often exist independently on the production line of the customer company for production operations, and no longer have contact with the manufacturer. When a fault occurs, the customer calls the manufacturer for repairs. In most cases, the manufacturer also Just send a technician to the customer on a business trip to repair the industrial intelligent robot, and then the failure process is over. The occurrence of the failure cannot provide the manufacturer with any necessary improvements for subsequent production. Subsequent production Industrial intelligent robots will still have the same faults, wasting expensive technician maintenance costs and travel costs

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