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User complaint amount prediction method and device, computer equipment and storage medium

A prediction method and technology of complaint volume, applied in the computer field, can solve problems such as difficult customer complaint prediction, and achieve the effect of improving prediction accuracy

Pending Publication Date: 2022-05-27
SF TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, there is an obvious lag in this control method, and it is difficult to predict customer complaints in advance

Method used

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  • User complaint amount prediction method and device, computer equipment and storage medium
  • User complaint amount prediction method and device, computer equipment and storage medium
  • User complaint amount prediction method and device, computer equipment and storage medium

Examples

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Embodiment Construction

[0048] In order to make the purpose, technical solutions and advantages of the present application more clearly understood, the present application will be described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application, but not to limit the present application.

[0049] A method for predicting the amount of user complaints provided by this application can be applied to such as figure 1 in the application environment shown. Wherein, the terminal 102 can communicate with the server 104 through the network. (described in conjunction with the overall scheme of right 1). The terminal 102 can be, but is not limited to, various personal computers, notebook computers, smart phones, tablet computers and portable wearable devices, and the server 104 can be implemented by an independent server or a server cluster composed of multiple se...

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Abstract

The invention relates to a user complaint amount prediction method and device, computer equipment and a storage medium. The method comprises the following steps: obtaining a website feature index corresponding to a to-be-predicted logistics website and index data corresponding to the website feature index; inputting the index data into a pre-trained complaint prediction model to determine a change trend of the index data through the complaint prediction model, and obtaining predicted index data corresponding to the index data according to the change trend, determining a predicted complaint amount and / or a predicted complaint rate of the logistics network according to the prediction index data; and obtaining the predicted complaint amount and / or the predicted complaint rate output by the complaint prediction model as the user complaint amount of the logistics network, thereby realizing advanced prediction of the customer complaint condition, and by using the index data of the corresponding characteristic index of the logistics network, being capable of fitting the business condition of the logistics network, and improving the user experience. And the prediction accuracy of the user complaint amount is improved.

Description

technical field [0001] The present application relates to the field of computer technology, and in particular, to a method, device, computer equipment and storage medium for predicting the amount of complaints from users. Background technique [0002] With the continuous growth of business volume, the number of users served by logistics enterprises is also increasing. In order to provide users with better services, logistics enterprises often improve their business according to users' complaints or suggestions. [0003] In the existing technical bureau, when faced with user complaints, it is often after the end of the business to conduct a review to find the cause of the user complaint and prevent it from happening again, so as to realize the management and control of the user complaint. However, this control method has obvious lag, and it is difficult to predict customer complaints in advance. SUMMARY OF THE INVENTION [0004] Based on this, it is necessary to provide a ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/04G06Q30/00
CPCG06Q10/04G06Q30/012G06Q30/016
Inventor 董珊吴鸿艺陈晓晶张策赵玲陈志文
Owner SF TECH
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