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Conversation processing method and device, equipment and storage medium

A dialogue processing and dialogue system technology, applied in the fields of artificial intelligence and computer applications, can solve problems such as stereotypes and the dialogue ability of dialogue systems needs to be improved, and achieve the effect of improving dialogue ability

Pending Publication Date: 2022-08-05
BEIJING BAIDU NETCOM SCI & TECH CO LTD
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AI Technical Summary

Problems solved by technology

However, in related technologies, the answers to the same question of different users are often the same, and the dialogue ability of the dialogue system needs to be improved

Method used

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  • Conversation processing method and device, equipment and storage medium
  • Conversation processing method and device, equipment and storage medium
  • Conversation processing method and device, equipment and storage medium

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Embodiment Construction

[0032] Exemplary embodiments of the present disclosure are described below with reference to the accompanying drawings, which include various details of the embodiments of the present disclosure to facilitate understanding and should be considered as exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the present disclosure. Also, descriptions of well-known functions and constructions are omitted from the following description for clarity and conciseness.

[0033] The terms "first," "second," and "third," etc. in the description embodiments and claims of the present disclosure and the above-mentioned drawings are used to distinguish similar objects and are not necessarily used to describe a specific order or sequence. order. Furthermore, the terms "comprising" and "having" and any variations thereof, are intended to c...

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Abstract

The invention provides a dialogue processing method and device, equipment and a storage medium. Relates to the technical field of computer application, in particular to the artificial intelligence fields of intelligent question answering, intelligent dialogue, intelligent customer service and the like. According to the specific implementation scheme, a first answer is obtained; obtaining dialogue related data corresponding to the first answer; under the condition that the dialogue related data meets a first intervention condition, determining an intervention mode of the first answer; performing intervention processing on the first answer based on the intervention mode to obtain a second answer; and outputting the second answer. According to the technical scheme, personalized answers can be generated, and the dialogue ability of the dialogue system is improved.

Description

technical field [0001] The present disclosure relates to the technical field of computer applications, and in particular to the fields of artificial intelligence such as intelligent question answering, intelligent dialogue, and intelligent customer service. Background technique [0002] With the development of natural language technology, robot dialogue technology has been applied in many fields of intelligent customer service, intelligent outbound calls and other scenarios. In the human-machine dialogue system, in order to meet the different needs of users, dialogue robots often need to answer various questions raised by users. However, in the related art, for the same question of different users, the answer is often the same, and the dialogue ability of the dialogue system needs to be improved. SUMMARY OF THE INVENTION [0003] The present disclosure provides a dialog processing method, apparatus, device, and storage medium. [0004] According to a first aspect of the ...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/33G06F40/30G06F16/335G06F16/338
CPCG06F16/3329G06F16/3331G06F16/3344G06F16/334G06F40/30G06F16/335G06F16/338
Inventor 王猛
Owner BEIJING BAIDU NETCOM SCI & TECH CO LTD
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