Method for generating quality detecting data of calling center

Abstract

The present invention discloses calling centre quality testing data generation method, referring to signal detection technology. It contains screening signal collecting server output port signal, storing effective signal in classifying quality testing signal area; displaying signal in classifying quality testing signal area and relevant parameter congregation, generating quality testing result data, receiving quality testing result data and storing in quality testing data scratch pad area; reading corresponded parameter congregation and quality testing result data to generate quality testing evaluating report.

Description

technical field [0001] The invention relates to a method for generating quality inspection data, in particular to a method for generating quality inspection data for a call center. Background technique [0002] With the establishment and development of call centers in all walks of life, the work of call center operators has become more and more important to the enterprise. They represent the image of the enterprise and stand at the front line of work, so the quality of their work is affected. Evaluation is also becoming increasingly important. How to better manage the increasing number of operators and evaluate their work performance plays a pivotal role in the collection of a series of performance parameters of the operator's work. These parameters mark the work performance of an operator. Using these data, various reports are generated. It can well reflect the work quality of the entire call center, and call center managers can also use these data to retrain the operators...

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