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Interactive telephony trainer and exerciser

A technology of exerciser and trainer, applied in the direction of instruments, electric-operated teaching aids, special services for subscribers, etc., can solve the problem of not allowing individuals to interact with the telephone system

Inactive Publication Date: 2007-04-11
AVAYA TECH LLC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

however, such systems do not allow individuals to interact with the telephone system to practice the various functions of the system

Method used

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  • Interactive telephony trainer and exerciser
  • Interactive telephony trainer and exerciser
  • Interactive telephony trainer and exerciser

Examples

Experimental program
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Embodiment Construction

[0023] Referring now to FIG. 1 , FIG. 1 illustrates components of an interactive telephone trainer and exerciser system 100 in accordance with an embodiment of the present invention. For the interactive telephone trainer and exerciser system 100 shown in FIG. Computer 104 may be a general purpose computer, such as a desktop or laptop personal computer (PC). PC 104 may be interconnected with a monitor 120 having a display screen 124 . System 100 also includes line 128 interconnecting computer 104 with softphone 106 to public switched telephone network 132 . For the example illustrated in FIG. 1 , the software for telephone trainer and exerciser system 100 may reside on server 136 interconnected by line 128 to public switched telephone network 132 . The interactive telephone trainer and exerciser system 100 allows the user U to practice the functions of the telephone system, conduct practical training on the telephone system to master the telephone system, and develop confiden...

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PUM

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Abstract

The Phone Trainer and Exerciser allows users of the phone system to practice and train in using the phone system and its various features. The telephone trainer and exerciser system provides at least one automated answerer that can be called by the user, and preferably a plurality of automated answerers, thereby allowing the user to practice different operating functions of the telephone system. By utilizing a recognizer agent, an automated responder is able to distinguish between a command issued by a user and a similar statement issued by another responder. The trainer and exerciser system can optionally include a correlator agent that provides audio and / or written transcripts of the practice sessions. Optionally, an assistance feature may also be provided to assist the user in navigating the trainer and exerciser and / or the telephone system.

Description

technical field [0001] This invention relates to novel telephone system software and, more particularly, to software that allows users of the telephone system to practice various functions of the telephone system. Background technique [0002] Those wishing to use the telephone system, for example, to conduct a conference call, can try out a practice session before making a scheduled call to the official attendees. For example, individuals at companies sometimes need to conduct conference calls in which many parties will be participating. If such a conference call has never been conducted before, then out of ignorance, the person does not understand the complexities involved in conducting such a conference call until he actually manages to call the parties to the conference call. Such an event can lead to multiple hang-up events for conference call participants, which may not only annoy the person trying to set up the conference call, but other participants may grow impatie...

Claims

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Application Information

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IPC IPC(8): H04M3/42
CPCG09B5/06G09B7/02
Inventor 戈登·R·布鲁森
Owner AVAYA TECH LLC
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