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Call center enabler

A technology for call centers and mobile stations, applied in automatic switching offices, electrical components, telephone communications, etc., can solve problems such as telephone number changes

Inactive Publication Date: 2012-05-23
SONY ERICSSON MOBILE COMM AB
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The phone numbers for these call centers may change frequently, or users will struggle to remember the many different call center numbers needed to get adequate support

Method used

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Examples

Experimental program
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Embodiment Construction

[0034] Hereinafter, the present invention will be described in detail with reference to the accompanying drawings. The same reference numbers in different drawings may identify the same or similar elements. Also, the following detailed description does not limit the invention.

[0035] According to various aspects of the invention, a mobile station can use SMS or WAP to retrieve updated call center telephone numbers from remote network locations. A mobile station user (eg, a cell phone user) can thus easily access the updated call center telephone number so that the user can connect the call to the desired call center when support is required.

[0036] figure 1 An exemplary system 100 is illustrated in which various aspects of the invention may be implemented. System 100 may include mobile station 105 connected to server 110 and call center 120 over network 115 using wireless, wired, or optical connection links. Network 115 may include one or more sub-networks using any ty...

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PUM

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Abstract

A communication device sends a message to a server requesting a list of call center telephone numbers. The communication device receives the list of call center telephone numbers from the server and provides the list to a user.

Description

technical field [0001] Embodiments described herein relate to telephony devices in general and, more particularly, to obtaining updated call center phone numbers by telephony devices. Background technique [0002] The use of radiocommunication networks is rapidly becoming a part of the lives of more and more people around the world. A GSM (Global System for Mobile Communications) network is just one example of the many different types of wireless communication networks that have been implemented around the world. [0003] Users of these networks often need to know where to go for support, such as technical support, customer support, etc. In some cases, users on a given network need to call their network operator for network and / or subscription related issues, or call the phone manufacturer (eg Sony Ericsson) for phone handset related issues. The phone numbers for these call centers may change frequently, or users will struggle to remember the multiple different call center...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04W4/14H04L29/08
CPCH04M3/42144H04M3/4931H04W4/14H04M3/42178
Inventor A·弗里德隆D·J·舍格伦
Owner SONY ERICSSON MOBILE COMM AB