Electric power business service system

Abstract

The invention provides an electric power business service system comprising a terminal subsystem, a customer-service machine subsystem and a server-side subsystem, wherein the terminal subsystem is used for providing an interactive interface of a user and a system and receiving a human service request of the user and comprises a terminal audio/video control module and a terminal communication module; the customer-service machine subsystem is used for providing an interactive interface of customer-service staff and the system and responding the human service request of the user and the management of the system and comprises a customer-service machine audio/video control module and a customer-service machine communication module; and the server-side subsystem is used for monitoring and counting the operating state of the system in real time and connecting the terminal subsystem sending the human service request with the customer-service machine subsystem and comprises a real-time statistical module and a task selection module. The electric power business service system can realize the human service, not only can complete the transaction of electric power businesses, but also can achieve the effect of transacting businesses in an electric power business hall, thereby bringing convenience for the user and enhancing the comprehensive service capability of an electric power service industry.

Description

technical field [0001] The invention relates to the field of electric power services, and more specifically relates to an electric power business service system. Background technique [0002] With the development of society and the advancement of science and technology, human society is gradually developing in the direction of informatization and digitization. The power industry is also comprehensively promoting the construction of smart grids characterized by informatization, digitization, automation, and interaction, which has led to an increase in the volume of power business, and the demand for users to handle power business is also increasing. [0003] The traditional power business is mainly handled by the user in the power business hall, through customer service manual acceptance. However, due to the geographical location of the power business hall, users must travel a certain distance to and from the power business hall to handle business. Just give the user to hand...

AI Technical Summary

Problems solved by technology

[0003] The traditional power business is mainly handled by the user in the power business hall, through customer service manual acceptance. However, due to the geographical location of the power business hall, users must travel a certain distance to and from the power business hall to handle business. It will bring inconvenience to users on the way to handle business

[0004] The electric power self-service terminal solves the road problem caused by using the electric power business hall to handle business, but the existing electric power self-service terminal can only provide a single self-service. When the user has other business service needs, there is no service person to consult Give help or manual agency

Therefore, the existing electric self-service terminals cannot provide services according to the needs of users like the electric power business hall, and cannot meet the handling needs of users.

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