Client relation management method

Abstract

The invention discloses a client relation management method, which uses a Web server and a database, and comprises the following steps that: 1, an enterprise administrator accesses a system web server by domain or IP address, and inputting a user name, a password and an enterprise id to log in a system; 2, enterprise administrator adds enterprise users, and assigns corresponding roles to users playing different roles; 3, sales personnel enter potential clients, mine business opportunities, track business opportunities and finally sign contracts to allow the potential clients to become enterprise clients; 4, client service personnel enter services provided by the clients, and record the information on the services; and 5, the enterprise administrator enters the system, and summarizes the business of a company and makes a next development plan by querying a statistical statement. The method uses the Web server and the database for establishing internet-application-mode-based client management systems for small enterprises. The method supports a multi-enterprise version, and at the same time, provides excellent user experience and effectively improves internal sales information management of enterprises.

Description

technical field [0001] The invention relates to a management method, in particular to a customer relationship management method. Background technique [0002] Customer relationship management is an enterprise that establishes a customer-centered development strategy in order to improve its core competitiveness, achieve the goal of winning the competition and growing rapidly, and on this basis includes judging, selecting, striving, developing and maintaining customer needs. All business processes implemented. It is a work practice for enterprises to focus on customer relations, carry out systematic customer research, and optimize corporate organizational systems and business processes to improve customer satisfaction and loyalty, and improve corporate efficiency and profit levels. [0003] Existing customer relationship management systems are limited to the convenient application of managing customer basic data, as well as recording and communication records of each customer...

AI Technical Summary

Problems solved by technology

[0003] Existing customer relationship management systems are limited to convenient applications for managing basic customer data, as well as records and communication records for each customer. The data processed is relatively simple, and cannot clearly reflect the complex internal personnel relationships of customers.

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