Speech service quality end-to-end analyzing method

A technology for voice services and analysis methods, applied in electrical components, wireless communications, etc., to achieve the effect of clear index levels, clear bearing relationships, and effective positioning

Inactive Publication Date: 2011-08-10
INSPUR TIANYUAN COMM INFORMATION SYST CO LTD
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  • Abstract
  • Description
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Problems solved by technology

But in fact, in many cases, good network indicators do not mean that users have a good perception of services. How to quantify and evaluate

Method used

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  • Speech service quality end-to-end analyzing method
  • Speech service quality end-to-end analyzing method
  • Speech service quality end-to-end analyzing method

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Embodiment Construction

[0026] The method of the present invention will be further described below in conjunction with the accompanying drawings.

[0027] A kind of voice service quality end-to-end analysis method of the present invention, concrete content steps are as follows:

[0028] A. Abstractly classify voice service quality evaluation indicators, and abstract the analysis methods in three dimensions: access, retention, and integrity; and extract voice service quality from the three dimensions of access, retention, and integrity index;

[0029] B. Classify the network indicators carrying voice services from the three dimensions of accessibility, retention, and integrity, and extract the network KPI indicators for the accessibility of voice services and the network KPI indicators for voice service retention , Carrying the network KPI index of the integrity of the voice service, forming a network KPI index set for analyzing the quality of the voice service;

[0030] C. From the perspective of t...

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Abstract

The invention relates to the field of service quality analysis in mobile communication, and provides a voice service quality-based end-to-end analyzing method. The indicators of voice service quality is evaluated multi-dimensionally, a method for correlating service key quality indicators (KQI) with related network key performance indicators (KPI) is established, a method for correlating and carrying indicators from a service to a network and to equipment is established, voice service quality problems are analyzed end to end in the overall process, and the reasons of the voice service quality problems can be quickly and effectively positioned, so that a basis can be provided for service quality-based network optimization, and the perception and satisfaction degree of users can be promoted.

Description

technical field [0001] The invention relates to an end-to-end analysis method of voice service quality, specifically a method. The invention relates to the analysis field of service quality in mobile communication, and provides an end-to-end analysis method based on voice service quality. Background technique [0002] In the era of 3G and full-service operations, user experience will become the core of products, and the operation and maintenance model of telecom operators will inevitably change from the traditional management based on network elements centered on KPI (Key Performance Indicators) to customer-aware Management transformation for oriented end-to-end business enablement. At present, most operators currently mainly measure network quality from network indicators, but lack effective, quantifiable and evaluable analysis methods in terms of user experience indicators and service quality indicators. But in fact, in many cases, good network indicators do not mean tha...

Claims

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Application Information

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IPC IPC(8): H04W24/08
Inventor 胡中贵
Owner INSPUR TIANYUAN COMM INFORMATION SYST CO LTD
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