Feedback information generating system and generating method
A feedback information and generation system technology, applied in the field of customer feedback information acquisition, can solve the problems of high cost, untimely, return visit probability, company statistics difficulties, etc., and achieve the effect of reliable return, timely and effective feedback
Active Publication Date: 2012-12-12
金现代信息产业股份有限公司
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Problems solved by technology
[0004] For this reason, with the help of modern media, many companies use telephone or other methods to conduct return visits, which will inevitably increase a lot of expenses, and return visits are subject to human control, often very untimely, and scattered return visits make company statistics relatively comparative. difficulty
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[0021] According to the present invention, a feedback information generation system is used to obtain customer feedback information in door-to-door emergency repairs and overhauls, such as door-to-door emergency repair services of power supply companies, which provides a background server for responding to customer requests and generating a random code and a service card electronic form associated with the random code;
[0022] The service terminal is wirelessly connected to the background server, and downloads the electronic form of the service card; and
[0023] The client terminal is wirelessly connected to the background server, sends the request and receives the random code sent by the background server, so as to input it to the service terminal when the requested service is completed.
[0024] Regarding the background server, when most manufacturers build a service network, the establishment of the background server is feasible and necessary in terms of cost, and a large...
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The invention discloses a feedback information generating system which is used for obtaining feedback information of a customer in on-site first-aid repairing and overhauling. The feedback information generating system comprises a background server, a service terminal and a client terminal, wherein the background server is used for responding to a request of the customer and generating a random code and a service card electronic table related to the random code; the service terminal is wirelessly connected with the background server and is used for downloading the service card electronic table; and the client terminal is wirelessly connected with the background server and is used for sending the request, receiving the random code sent by the background server and inputting the random code into the service terminal before the requested service is finished. The feedback information generating system is used for more reliably and effectively obtaining the feedback information of the customer.
Description
technical field [0001] The invention relates to a feedback information generating system and a generating method, which are mainly used in obtaining customer feedback information in door-to-door emergency repairs and overhauls. Background technique [0002] In order to inspect door-to-door service personnel, many companies currently provide paper service cards, which are filled in by customers and brought back by door-to-door service personnel. But it is unavoidable that the service card is not actually shown to the customer in many cases, and the content filled in is actually filled out and signed by the relevant door-to-door service personnel, which cannot regulate the services of the door-to-door service personnel to a certain extent. attitude and service. [0003] Therefore, more and more companies let the door-to-door service personnel leave the service card to the customer, and the customer fills it out and sends it to the company that issued the service card. to the...
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Login to View More IPC IPC(8): G06Q50/00H04L29/08
Inventor 孙家新杨志国纪德建
Owner 金现代信息产业股份有限公司