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Contact center co-browsing for mobile devices

A co-browsing and browser technology, applied in network data retrieval, network data navigation, special data processing applications, etc., can solve problems such as inability to view

Active Publication Date: 2017-07-25
INT BUSINESS MASCH CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In such cases, certain pages or page content that may be viewable on one party's device may not be viewable on the other party's device

Method used

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  • Contact center co-browsing for mobile devices
  • Contact center co-browsing for mobile devices
  • Contact center co-browsing for mobile devices

Examples

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Embodiment Construction

[0013] As can be understood by those skilled in the art, the application of the present invention can be implemented as a system, method or computer program product. Thus, implementations of the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment (including firmware, resident software, microcode, etc.), or an embodiment combining software and hardware applications, which are essentially All of these may be referred to as "circuits," "modules," or "systems." Furthermore, an application of the present invention may take the form of a computer program product embodied in one or more computer-readable media having computer-readable program code embodied thereon.

[0014] Any combination of one or more computer readable medium(s) may be utilized. The computer readable medium may be a computer readable signal medium or a computer readable storage medium. A computer readable storage medium can be, for example, but not limited to, ...

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PUM

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Abstract

The method and system for co-browsing may be configured to automatically determine display parameters for a co-browsing session based on a first set of display parameters corresponding to a first type of browser and a second set of display parameters corresponding to a second type of browser. Define groups. One or more web applications can be notified of the customized set of display parameters, wherein the web applications can rewrite responses to web requests during the co-browsing session according to the customized set of display parameters.

Description

technical field [0001] Embodiments of the invention generally relate to co-browsing sessions. More specifically, embodiments relate to co-browsing sessions between mobile devices and desktop devices. Background technique [0002] A web widget may support a peer-to-peer co-browsing session, where two users share a viewed page and may even share highlighted portions of the page. However, there may be instances in which participants in a co-browsing session use devices with different display capabilities. For example, a handheld device user might join a co-browsing session with a contact center (eg, help desk) participant who is operating a desktop computer. In such cases, certain pages or page content that may be viewable on one party's device may not be viewable on the other party's device. Contents of the invention [0003] Embodiments may relate to a computer-implemented method wherein display parameters for a co-browsing session are determined from a first set of disp...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/16
CPCH04L67/303H04L67/02G06F16/9577G06F16/954
Inventor T·E·卡普林格尔A·J·伊沃里A·K·舒克E·J·布尔克拉特
Owner INT BUSINESS MASCH CORP