Multifunctional conversation information control method

Abstract

The invention relates to a multifunctional conversation information control method. The multifunctional conversation information control method comprises the steps of displaying information, setting a question and answer bank and caching the information. In the step of displaying the information, the independent information received by a server side forms an information list, and the information list is sent to a client side, displayed and output. In the step of setting the question and answer bank, the independent information in an information unit and replies are correspondingly divided into a question part and an answer part, then in-stockroom operation is carried out, and the inquiry service is provided through the similarity. In the step of caching the information, the first piece of the information is sent to an information cache and guided out from the cache to continue unfinished editing operation after the second piece of the information is edited. The multifunctional conversation information control method has the advantages that through merging setting of the independent information and recovery, users can view the information conveniently when having conversations with many persons and can not be disturbed by other user information, and building of the question and answer bank is convenient; by building the question and answer bank, the communication ability between the users is reinforced, the knowledge reserve of the users s fully utilized, the purpose of solving problems fast is achieved, and the working pressure of customer service staff is relieved.

Description

technical field [0001] The invention relates to a network communication mechanism, in particular to a multifunctional dialogue information control method. Background technique [0002] In web pages, BBS, chat tools, mobile apps or other similar applications, there are chat, discussion or dialog service mechanisms for two or more users. This type of service requires at least one server program and two client programs, as well as computing devices running these programs and a communication network connecting these devices; the formed system is collectively referred to as a "dialogue system". Usually, the client side of the dialogue system includes at least one dialogue input area and one dialogue display area. The user enters a piece of information (text or multimedia files, hereinafter collectively referred to as information) in the dialogue input area, and sends it to the server, which then sends it to all clients connected to the server. The client updates and displays th...

AI Technical Summary

Problems solved by technology

Various IM or dialogue BBS discussion tools are originally a tool to improve productivity, but due to the defects of the current tool itself, it leads to a decrease in productivity

For example, different users will ask almost the same questions from time to time, and customer service personnel need to patiently reply one by one, although the same or similar questions have been answered hundreds of times, which is very cumbersome

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