Dynamic intelligent voice recognition IVR (Interactive Voice Response) service system

Abstract

The invention discloses a dynamic intelligent voice recognition IVR (Interactive Voice Response) service system. The dynamic intelligent voice recognition IVR service system comprises a voice receiving module, a voice recognition module, an information-function mapping information base, a personal history information updating module, a personal history searching situation information base, a dynamic process control module and a voice telephone calling module. The dynamic intelligent voice recognition IVR service system disclosed by the invention has the beneficial effects that an IVR process is dynamically played through summarizing the using regularity of the IVR system by a user, the waiting time of the user is reduced, complicated key operation of the user is reduced through an intelligent voice recognition function, and the requirement of the user on high efficiency of an IVR service can be met.

Description

technical field [0001] The invention relates to a dynamic intelligent voice recognition IVR service system. Background technique [0002] With the continuous development of smart phones and communicable mobile terminals, it is becoming more and more popular for users to dial numbers and information services through mobile phones, and most of these services have interactive features. At present, the widely known IVR systems include 10086, 10010, etc. Telecom business information service, with the continuous prosperity of e-commerce, at present, Jingdong, Dangdang, Amazon, Taobao and other e-commerce online stores have gradually built their own IVR services, but these services have two common characteristics, the first First, they all judge the needs of users by collecting mobile phone keys; second, they play according to the same business process of 1, 2, 3, ... for different users. There are at least the following deficiencies in the above two characteristics: [0003] 1....

AI Technical Summary

Problems solved by technology

[0003] 1. The user puts the earpiece of the mobile phone on the ear to listen to the information, and then takes it off to enter the information. The user experience is not good. In addition, due to the action delay and other problems during the period, some voice broadcasts may not be heard, resulting in redialing

[0004] 2. Some users may often do one type of business, while others may often do other types of business, or handle different businesses according to different intentions of users, but the current IVR system is stereotyped and broadcasts in one order , the user waits for a long time, and the work efficiency is low

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