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Business knowledge management based configuration management method

A technology of configuration management and knowledge management, applied in the field of configuration management based on business knowledge management, can solve problems such as not considering business information collection, analysis, storage and distribution, not realizing business demand response and feedback, not including business information, etc. Achieve the effect of enhancing core competitiveness, improving availability and stability, and ensuring service quality

Inactive Publication Date: 2014-12-10
CHINA NAT SOFTWARE & SERVICE
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] When collecting information, data errors will occur when the data is entered into the configuration management database (CMDB), forming a wrong business view and reducing work efficiency; based on usage scenarios, business management requirements are defined, and there is no explanation or explanation for how to support user business development. Cohesion, without realizing the response and feedback to business needs; providing services based on the IT service model, without considering the collection, analysis, storage and distribution of business information, and its configuration items do not include business information

Method used

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  • Business knowledge management based configuration management method
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Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0024] Embodiment 1: financial business application example (such as figure 1 shown)

[0025] 1. Collect business line and business function information:

[0026] The business line includes online banking services and loan services.

[0027] Business functions include bill SMS reminder, online banking website, loan sales, customer service, etc.

[0028] 2. Build usage scenarios

[0029] Hardware: web server, application server, database server, storage, switch;

[0030] Software: operating system, database, middleware, application software;

[0031] System logical relationship: online banking--global customer database--loan sales.

[0032] 3. Define business processes and IT service management processes;

[0033] Business process: SMS sending process, loan process, customer service process;

[0034] IT service management process: incident management, problem management, change management, configuration management, etc.

[0035] 4. Define potential problem requir...

Embodiment 2

[0050] Embodiment 2: Example of tax business application (such as figure 2 shown)

[0051] 1. Collect business line and business function information data;

[0052] The business line is tax service.

[0053] Functions include tax consultation, complaint supervision.

[0054] 2. Build usage scenarios;

[0055] Hardware: web server, application server, database server, CTI server, recording server, storage, switch, queuing machine;

[0056] Software: operating system, database, middleware, communication software;

[0057] System logical relationship: supervision system - database - voice system.

[0058] 3. Define business processes and IT service management processes;

[0059] Business process: tax consultation process, complaint supervision process, customer service process;

[0060]IT service management process: incident management, problem management, change management, configuration management, etc.

[0061] 4. Define potential problem requirements, asset ma...

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PUM

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Abstract

The invention discloses a business knowledge management based configuration management method. The business knowledge management based configuration management method comprises the steps of: defining business requirements, a business process and a business model through data information stored in a knowledge base module, filtering, analyzing and matching through a rule engine to obtain business data, and uploading to obtain a business configuration item; inputting the business configuration item and an IT resource configuration item into a relational database module to obtain a relationship between the business configuration item and the IT resource configuration item; modeling based on the business data, the business configuration item and the IT resource configuration item to obtain the business model of the knowledge base module; analyzing and calling the business configuration item and the business model of the knowledge base module through the rule engine, and combining with the execution of an IT business model and a resource configuration item of a configuration management database module to obtain a configuration data management system of the business management and system running data. The business knowledge management based configuration management method improves availability and stability of an IT system.

Description

technical field [0001] The invention belongs to the field of computers and relates to a configuration management method based on business knowledge management. Background technique [0002] With the rapid development of informatization, the scale of IT information system is becoming larger and larger. The information system is established according to the needs of business development to support business and daily management. In order to ensure the continuous availability and reliability of the business, it is necessary to strengthen and guarantee the management of the business by the information system. Traditional system operation and maintenance is oriented to server management, which divides the business relationship between various resources, makes system management fall into passive management of a large number of resources, and breaks away from the needs of business management departments. From the perspective of business development and management, the comprehen...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06F17/30
Inventor 高巍徐佳徐朝晖
Owner CHINA NAT SOFTWARE & SERVICE
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