Business knowledge management based configuration management method

A technology of configuration management and knowledge management, applied in the field of configuration management based on business knowledge management, can solve problems such as not considering business information collection, analysis, storage and distribution, not realizing business demand response and feedback, not including business information, etc. Achieve the effect of enhancing core competitiveness, improving availability and stability, and ensuring service quality

Inactive Publication Date: 2014-12-10

CHINA NAT SOFTWARE & SERVICE

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Problems solved by technology

[0006] When collecting information, data errors will occur when the data is entered into the configuration management database (CMDB), forming a wrong business view and reducing work efficiency; based on usage scenarios, business management requirements are defined, and there is no explanation or explanation for how t...

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Abstract

The invention discloses a business knowledge management based configuration management method. The business knowledge management based configuration management method comprises the steps of: defining business requirements, a business process and a business model through data information stored in a knowledge base module, filtering, analyzing and matching through a rule engine to obtain business data, and uploading to obtain a business configuration item; inputting the business configuration item and an IT resource configuration item into a relational database module to obtain a relationship between the business configuration item and the IT resource configuration item; modeling based on the business data, the business configuration item and the IT resource configuration item to obtain the business model of the knowledge base module; analyzing and calling the business configuration item and the business model of the knowledge base module through the rule engine, and combining with the execution of an IT business model and a resource configuration item of a configuration management database module to obtain a configuration data management system of the business management and system running data. The business knowledge management based configuration management method improves availability and stability of an IT system.

Application Domain

ResourcesSpecial data processing applications

Technology Topic

Business process managementConfiguration management database +11

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Examples

Experimental program(2)

Example Embodiment

[0024] Example 1: Financial business application example (such as figure 1 shown)

[0025] 1. Collect business line and business function information:

[0026] Business lines include online banking services and loan services.

[0027] Business functions include bill SMS reminder, online banking website, loan sales, customer service, etc.

[0028] 2. Build usage scenarios

[0029] Hardware: web server, application server, database server, storage, switch;

[0030] Software: operating system, database, middleware, application software;

[0031] System logical relationship: Internet Banking--Global Customer Database--Loan Sales.

[0032] 3. Define business processes and IT service management processes;

[0033] Business process: SMS sending process, loan process, customer service process;

[0034] IT Service Management Processes: Incident Management, Problem Management, Change Management, Configuration Management, etc.

[0035] 4. Define potential problem requirements, asset management requirements;

[0036] Scope of potential problems: business identifiability, service availability, system operational status and patterns.

[0037] Specifications, configurations, environments, etc. of the IT infrastructure.

[0038] 5. Define business model and IT service model;

[0039] Business Model:

[0040] Bill SMS reminder includes reminder classification, wake-up content, reminder cycle, feedback, etc.; online banking includes user registration, online transfer, remittance, account opening, etc.; loan sales includes target customers, sales decisions, and customer relationship management.

[0041] IT service model:

[0042] Directory services: SMS, website, customers;

[0043] Data access: business information, account attribute information, server and other hardware information;

[0044] Data exchange: exchange of knowledge base and configuration item data;

[0045] Process Control: Problem Management, Incident Management, Configuration Management, Change Management.

[0046] 6. Define business information configuration items, IT service configuration item attributes and their relationships, and follow the principles of capability, control, and detail.

[0047] Business configuration items: business code, business flow, business change, business details;

[0048] Service configuration items: device code, attributes that support management processes, control configuration data, optional attributes.

[0049] 7. Select configuration tools, plan data population, and perform data verification.

Example Embodiment

[0050] Example 2: Application example of taxation business (such as figure 2 shown)

[0051] 1. Collect business line and business function information data;

[0052] The line of business serves tax payment.

[0053] Functions include tax consultation and complaint supervision.

[0054] 2. Build usage scenarios;

[0055] Hardware: web server, application server, database server, CTI server, recording server, storage, switch, queuing machine;

[0056] Software: operating system, database, middleware, communication software;

[0057] System logical relationship: supervision system -- database -- voice system.

[0058] 3. Define business processes and IT service management processes;

[0059] Business process: tax consultation process, complaint supervision process, customer service process;

[0060]IT Service Management Processes: Incident Management, Problem Management, Change Management, Configuration Management, etc.

[0061] 4. Define potential problem requirements, asset management requirements;

[0062] Scope of potential problems: business identifiability, service availability, system operational status and patterns.

[0063] Specifications, configurations, environments, etc. of the IT infrastructure.

[0064] 5. Define business model and IT service model;

[0065] Business Model:

[0066] Tax services mainly include tax consultation, tax guide, tax reporting, complaint supervision, etc. Tax consulting services are mainly to provide taxpayers with consulting services such as tax laws, regulations and policies, regulations on collection and management, and tax-related information. Complaint supervision service mainly provides services for taxpayers to supervise and complain about the conduct of tax authorities, service quality and tax officials’ violation of laws and disciplines.

[0067] IT service model:

[0068] Directory service: tax laws, regulations and policies, regulations on collection and administration, tax-related information, and supervision of complaints;

[0069] Data access: business information, user information, server and other hardware information;

[0070] Data exchange: exchange of knowledge base and configuration item data;

[0071] Process Control: Problem Management, Incident Management, Configuration Management, Change Management.

[0072] 6. Define business information configuration items, IT service configuration item attributes and their relationships, and follow the principles of capability, control, and detail.

[0073] Business configuration items: business code, business flow, business change, business details;

[0074] Service configuration items: device code, attributes that support management processes, control configuration data, optional attributes.

[0075] 7. Select configuration tools, plan data population, and perform data verification.

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Business knowledge management based configuration management method

AI-Extracted Technical Summary

Problems solved by technology

Abstract

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Examples

Example Embodiment

Example Embodiment

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Description & Claims & Application Information

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