Automatic evaluation system based on mobile terminal

Abstract

The invention belongs to the field of mobile terminal application, and particularly relates to an automatic evaluation system based on a mobile terminal. The automatic evaluation system comprises a short message monitoring module, an evaluation page display module and a sending module, wherein the short message monitoring module is used for monitoring short messages entering the mobile terminal and analyzing the short messages according to preset keywords for analyzing whether the short messages are evaluation suggestion short messages or not; the evaluation page display module is used for displaying an evaluation page on a UI (user interface) of the mobile terminal after the short message monitoring module monitors the evaluation suggestion short message so that the user of the mobile terminal can select the evaluation information; the sending module obtains the evaluation information selected by the user of the mobile terminal, and replies the evaluation suggestion short message received by the mobile terminal in a short message form. The automatic evaluation system has the advantages that the more humanized design is provided for the user of the mobile terminal, and a simple, convenient and fast short message return visit reply mechanism is provided for the user, so that the reply of the evaluation suggestion short message is simpler.

Description

technical field [0001] The invention belongs to the application field of mobile terminals, and in particular relates to an automatic evaluation system based on mobile terminals. Background technique [0002] Nowadays, users of mobile terminals usually call mobile suppliers, telecom or public service numbers through mobile terminals to inquire about problems. Its manual service evaluation just now, such as replying text messages 1: good, 2: good, 3: bad, 4: very bad, etc., because users usually forget to reply, or replying text messages is troublesome, so there is often no reply. This kind of customer service evaluation message is ignored and not answered because 1) the mobile terminal does not have the function of automatically reminding the evaluation message, and the user usually forgets; 2) the reply to the customer service evaluation message uses the SMS interface. It is necessary to press the send button to reply. Even if the user has written the evaluation content, he...

AI Technical Summary

Problems solved by technology

[0002] Nowadays, users of mobile terminals usually call mobile suppliers, telecom or public service numbers to inquire about problems through mobile terminals. Its manual service evaluation just now, such as replying text messages 1: good, 2: good, 3: bad, 4: very bad, etc., because users usually forget to reply, or replying text messages is troublesome, so there is often no reply

This kind of customer service evaluation message is ignored and not answered because 1) the mobile terminal does not have the function of automatically reminding the evaluation message, and the user usually forgets; 2) the reply to the customer service evaluation message uses the SMS interface. It is necessary to press the send button to reply. Even if the user writes the evaluation content, sometimes they forget to press the send button, resulting in no reply to the evaluation text message

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