A method and device for locating problem terminals
A technology for locating problems and problem terminals, applied in the field of communication networks, can solve problems such as increasing difficulty in locating problems, impossible testing, and finding the problem, so as to achieve efficient positioning, improve user perception, save labor costs and test machine purchases cost effect
Active Publication Date: 2018-10-23
CHINA MOBILE GRP GUANGDONG CO LTD
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Problems solved by technology
[0004] 2. There are more and more user complaints related to smartphones, and due to the long business chain involved, it is more difficult to locate the problem
[0007] The advantages and disadvantages of the first method are: this method has a lag, and mining terminal problems through customer complaint records cannot find the problem before the user. When a batch of manual complaints occurs, the terminal problems have already had a negative impact on the user. Troubleshooting engineers are often in a passive state
The advantages and disadvantages of this method are: the terminal dial test verification method can proactively discover terminal problems before customer complaints. With such a large number of terminals, it is almost impossible to conduct a complete test
Method used
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[0056] In order to make the technical problems, technical solutions and advantages to be solved by the present invention clearer, the following will describe in detail with reference to the drawings and specific embodiments.
[0057] Such as figure 1 As shown, the embodiments of the present invention provide a method for locating problematic terminals, including:
[0058] Step 11, determining the terminal with abnormal network indicators;
[0059] Step 12, obtaining the full amount of network logs of the terminal whose network indicators are abnormal;
[0060] Step 13, analyzing the full amount of network logs according to the intelligent analysis process to obtain a list of problem terminals;
[0061] Step 14, locate the problem terminals in the problem terminal list according to the positioning process, and determine the problem terminals.
[0062] The above solution of the present invention determines the terminal with abnormal network index; obtains the full amount of n...
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An embodiment of the invention provides a method and a device for locating problematic terminals. The method includes: determining terminals having network index anomaly; acquiring a full-scale network log of each terminal having the network index anomaly; analyzing the full-scale network logs according to an intelligent analytical process to obtain a list of problematic terminals; locating the problematic terminals in the list according to a locating process so as to determine the problematic terminals. The method and the device according to the embodiment allow terminal problems to be discovered more efficiently.
Description
technical field [0001] The present invention relates to the field of communication networks, in particular to a method and device for locating problematic terminals. Background technique [0002] With the rapid development of 3G mobile Internet, the popularity of smart phones will become higher and higher. While accelerating the integration of mobile communication networks and the Internet, smart phones also bring challenges to mobile network operators: [0003] 1. Smartphones bring a large number of mobile broadband data services, posing challenges to operators in terms of network capacity and resource utilization. At present, some operators have been hit by the data blowout / data tsunami caused by smart phones, resulting in network failure cases; [0004] 2. There are more and more user complaints related to smart phones, and due to the long business chain involved, it is more difficult to locate the problem. [0005] At present, the problems existing in the terminal are...
Claims
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IPC IPC(8): H04W24/04
CPCH04L41/0677H04W24/04
Inventor 李金生叶忠孔轶杨辉宇黄伟湘黄健文郑浩彬吕汉鑫
Owner CHINA MOBILE GRP GUANGDONG CO LTD