Service provision method, device and system

Abstract

The invention discloses a service provision method, device and system, and belongs to the field of open platforms. The method comprises the steps that a corresponding customized menus of a target user account is displayed on a client side, and a pattern code scanning menu item is provided on the customized menus; the scanning pattern code function is started by the client side when the pattern code scanning menu item is triggered, and the code scanning result is acquired; the client side sends the code scanning result to an open platform server, so that the open platform server sends the code scanning result to the target user account, and the target user account provides services for the client side according to the code scanning result. The service provision method, device and system solve the problem that trigger mode is limited due to the fact that a normal user can only trigger an operator to provide services through a customized menus with the fixed mode provided by the operator in the prior art; the effects that the normal user can trigger the operator to provide services through the pattern code and the trigger mode can vary with the difference of the carried information of the pattern code are achieved.

Description

technical field [0001] Embodiments of the present invention relate to the field of open platforms, and in particular to a service providing method, device and system. Background technique [0002] Both ordinary users and operators can apply for user accounts in social applications. Operators can provide ordinary users with services such as inquiries, notifications, consultations, and customer service through social applications. [0003] In related technologies, social applications can provide operators with an open platform, and user accounts applied for by operators on the open platform can be called official accounts. The operator provides a custom menu in the chat interface of the official account of ordinary users through the open platform. Several menu buttons can be provided in the custom menu, and each menu button can be used to provide inquiries, notifications, consultations, and customer service services. a kind of business. [0004] In the process of realizing ...

AI Technical Summary

Problems solved by technology

[0004] In the process of realizing the embodiment of the present invention, the inventors found that there are at least the following problems in related technologies: the current custom menu can only provide services such as inquiry, notification, consultation and customer service, and ordinary users can only use the fixed form provided by the operator. Customize the menu to trigger the operator to provide services, the trigger method is limited

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