Human resources and social security counter business integration service mode

Abstract

The invention discloses a human resources and social security counter business integration service mode. According to the human resources and social security counter business integration service mode, under unified authorization management, standardized operating instructions are formulated, and an integrated service window of unified sequence number calling is set, and single-worker counter business processing services are realized; a plurality of departments and units for the public and a plurality of kinds of businesses are integrated, and at the same time, public administrative procedures are simplified, and cross and repeated examination and approval items are canceled, and unified workflow and service standards are formulated; and information systems are optimized, and one-port login and one-interface switching are realized. With the human resources and social security counter business integration service mode of the invention adopted, original professional labor division models of departments are changed, resource allocation is optimized, the counter business integration service mode is realized, and transition from a traditional single-service window to a comprehensive service window can be completed, and the public can be better serviced in the human resource and social security field.

Description

technical field [0001] The invention relates to a public service management mode, and specifically relates to the integrated service mode of human resources and social security "one cabinet service". Background technique [0002] Human resources and social services are highly policy-oriented, have a large business volume, involve a wide range of areas, and have complex situations. They serve a variety of objects, from newborn babies to the elderly, with different levels of education, living backgrounds, jobs, and economic capabilities. The demand for services is strong. [0003] There are some common problems in the existing human resources and social services process: First, the window business of each department is "self-contained", which has caused some members of the public to report that there are problems of entering multiple doors and making multiple trips to the window. The existing "dedicated administrator system" model disperses more than one hundred businesses in...

AI Technical Summary

Problems solved by technology

[0003] There are some common problems in the existing human resources and social services process: First, the window business of each department is "self-contained", which has caused some people to report that there are problems of entering multiple doors and making multiple trips to the window.

Some members of the public cannot find the business department or the wrong window. Some windows have many procedures and long queues, requiring the public to run errands many times. Some businesses even delay the entire service process due to the stagnation of a certain link.

Second, the workload of the windows is unbalanced, leading to the phenomenon of "laziness" among some window staff

Some key positions with high technical content, close relationship with the quality of public services, and long training cycle, when faced with leave, vacation, job transfer, resignation or business trip, due to limited staffing and lack of backup force to fill, the service process efficiency Significant decline, likely to have a negative impact on work