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Highway civilization service comprehensive evaluation system

A technology for expressway and comprehensive evaluation, which is applied in the traffic control system of road vehicles, traffic control systems, instruments, etc., and can solve the problems of lack of real-time supervision

Inactive Publication Date: 2016-11-09
SHANXI WANLI TECH
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

The inspectors of expressway toll stations need to supervise and inspect the civilized service norms of the toll collectors to prevent the breeding of uncivilized phenomena, but the inspectors must go to the site for on-the-spot inspections to know whether the toll collectors meet the requirements of the civilized service norms, lacking real-time supervision

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  • Highway civilization service comprehensive evaluation system
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Embodiment Construction

[0039] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of the embodiments of the present invention, rather than all embodiments; based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative work, all belong to the protection scope of the present invention .

[0040] Such as figure 1 As shown, the comprehensive evaluation system of expressway civilized service includes:

[0041] Speech and behavior recognition unit 1: its output end is connected with the input end of information collection unit 2, and is used for identifying the language behavior when the toll collector communicates with the dri...

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Abstract

The invention relates to the civilization service comprehensive evaluation field and particularly relates to a highway civilization service comprehensive evaluation system. The highway civilization service comprehensive evaluation system provides a highway civilization service comprehensive evaluation system which monitors civilization standard behaviors of highway charging personnel in real time and makes alarming prompts on non-civilized behaviors. The highway civilization service comprehensive evaluation system comprises a words and behaviors recognition unit, a license plate recognition unit, an information collection unit, an information processing unit, an information transmission unit and an alarm unit. The highway civilization service comprehensive evaluation system is applicable to monitoring work of highway charging station inspectors.

Description

technical field [0001] The invention relates to the field of comprehensive evaluation of civilized services, in particular to a comprehensive evaluation system for expressway civilized services. Background technique [0002] In order to comprehensively improve the professional ethics and civilized service level of highway toll personnel, and better provide drivers and passengers with high-quality, fast and civilized toll services, highway toll personnel must strictly abide by civilized service norms, smile service, civilized language, and manners decent. The civilized service action standards of expressway toll personnel are two turns, two nods, five fingers together, and eight teeth. Nod and salute once when welcoming and sending vehicles, and use greetings at the same time to fully reflect the service meaning of family greetings; during the charging service process, the toll collectors "merge five fingers" to reflect the service meaning of the driver and passengers as the...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G08G1/017
CPCG06Q10/06398G08G1/017
Inventor 王凯王鹏陈泽亮韩海军郝晓娴
Owner SHANXI WANLI TECH