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A conversation method, system, client and server

A client and server technology that is applied in the Internet field to achieve the effect of improving conversation experience, increasing respect, and avoiding harassment

Active Publication Date: 2018-11-09
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, there is no solution that can prevent corporate users from being harassed before customers talk to companies in the conversation channel

Method used

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  • A conversation method, system, client and server
  • A conversation method, system, client and server
  • A conversation method, system, client and server

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0067] Such as figure 1 As shown, Embodiment 1 of the present invention provides a conversation method, including the following steps:

[0068] Step 100, the enterprise user initiates a session request to the client-side client through the enterprise-side client;

[0069] Generally speaking, the client-side client is a client-side client existing in the enterprise client database. The client-side client enters the enterprise customer database of the enterprise by establishing an association with the enterprise-side client. For example, the customer-side client and the enterprise-side client enter into the enterprise customer database by adding follow friends or actively initiating a conversation. When the client-side client enters the enterprise client database, the enterprise-side client can initiate a session request to the client-side client, but not all enterprise-side clients can directly communicate with the client-side client.

[0070] Step 101, the enterprise-side c...

Embodiment 2

[0088] Such as figure 2 As shown, the present invention provides a conversation method, comprising the following steps:

[0089] Step 200, the server sets the session quota of the client on the enterprise side.

[0090] Step 200 includes:

[0091] Step 2001, the server allocates an initial session quota of a predetermined quota for the enterprise client.

[0092] Wherein, the initial session quota of the client on the enterprise side is the session quota configured by the server to the employee number of the enterprise. All enterprise-side clients belonging to an enterprise account share the session quota. For example, if the initial quota configured by the server for an enterprise is 500, then the initial session quota of the enterprise-side clients of the enterprise is 500.

[0093] Step 2002, the server adjusts the session quota of the enterprise client according to the response of the client to the session invitation of the enterprise client.

[0094] Step 2002 refers ...

Embodiment 3

[0133] Such as Figure 6 As shown, the present invention provides an enterprise-side client, and the enterprise-side client is used for:

[0134] Obtain the session request initiated by the enterprise user to the client-side client;

[0135] After obtaining the session request, query the server whether the enterprise side client has established a valid session channel with the client side client;

[0136] If there is no valid session channel, query the server for the session quota of the client on the enterprise side;

[0137] If the queried session quota is not zero, query the server whether other enterprise-side clients have established a valid session channel with the client-side client;

[0138] If it is found that other enterprise-side clients have established effective session channels with the client-side client, a session invitation is sent to the client-side client through the effective session channels established between the other enterprise-side clients and the cli...

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PUM

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Abstract

The present invention discloses a session method and system, clients and a server. An enterprise-side client receives a session request initiated by an enterprise user to a client-side client in an enterprise client bank, then when the enterprise-side client searches and finds that the enterprise-side client and the client-side client do not establish an effectively session channel, a session quota of the enterprise-side client is not zero, and the client-side client and another enterprise-side client belonging to the same enterprise as the enterprise-side client establish an effective session channel, a session request is sent to the client-side client through the effective session channel established between the another enterprise-side client and the client-side client. Through setting of the effective session channel and control of the session quota of the enterprise-side client, the client is effectively prevented from being harassed by the enterprise users, and the session experience of the client-side client is improved.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to a session method, system, client and server. Background technique [0002] With the development of Internet technology, the penetration rate of the Internet and instant messaging platforms has been very high. Instant Messenger (IM for short) is an Internet-based instant messaging service. As a commonly used software, instant messaging IM software has been widely used in our lives. Through this software, people can chat anytime and anywhere, and communication becomes very convenient. At present, there are ICQ-based QQ, WeChat, and software such as Whatsapp and Plamchat that are often used abroad. [0003] Many enterprise users want to use the network and instant messaging platform to develop customers and expand business. The network and instant messaging platforms do provide a variety of conversational channels for corporate users to communicate with clients, such as offi...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/08
CPCH04L67/14H04L67/141
Inventor 王志
Owner TENCENT TECH (SHENZHEN) CO LTD
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