Guest room reserving method and system, and hotel information management platform

Abstract

The invention discloses a guest room reserving method and system, and a hotel information management platform. The method comprises the steps: obtaining the guest room information of a hotel and the guest room demand information of a tourist, wherein the guest room information at least comprises the current service state information of each guest room of the hotel and the reserving state information of each guest room of the hotel, and the guest room demand information comprises a target region, estimated check-in date and time, and estimated check-out date and time; reserving the guest room of the hotel according to the guest room information and the guest room demand information, and feeding back the estimation result to the hotel and the tourist; and delaying the check-out time of the tourist or changing the check-in time according to a check-out delay request of the tourist and the guest room information of the current hotel during the time when the tourist lives in the guest room. According to the invention, the method, system and platform achieves the personalized guest room reserving and management through obtaining the instant, accurate and complete check-in information of the tourist, the guest room information, the detail information of the hotel facility and the flexible charging mode, and improve the check-in and check-out experience of the tourist.

Description

technical field [0001] The invention relates to the technical field of travel services, in particular to a room reservation method and system, and a hotel information management platform. Background technique [0002] Due to the huge market capacity, there are countless online hotel reservation platforms, which can be roughly divided into the following categories according to their business models and types of operators: [0003] The first category is the direct sales website of each chain or single hotel brand. Domestic people are more familiar with hotel brands such as GreenTree Inn, Home Inns, and Hanting; overseas brands include InterContinental, Sheraton, Shangri-La, Four Seasons, Hilton, and Kempinski. These foreign brands are not all "tall and superior", and many brands also have their own budget hotel brands. [0004] The advantage of choosing a hotel direct sales website is that the hotel will understand the various habits and needs of the guests after multiple ...

AI Technical Summary

Problems solved by technology

In today's increasingly tense human resources and high labor costs, this is not just a huge expense for the hotel. During the peak period of check-in and check-out, it is common for passengers to wait for 10 minutes or more, and it is difficult to Create a perfect passenger experience;

[0020] 2. Hotel information is limited to photos, text introductions, and arrival methods that attract tourists before booking and check-in. They rarely provide electronic maps and convenient positioning methods for hotel facilities after confirmation of booking and check-in, such as the entrance and exit of the parking lot, and the location of emergency exits. , Breakfast location, destination, timetable and reservation of free pick-up, etc. For large hotels with group buildings, these information seriously affect customer satisfaction;

[0021] 3. The guest room information only shows the occupancy and vacancy status in units of days, and it is impossible to predict the more specific occupancy and vacancy status within a day, which will bring inconvenience to passengers' rest, room cleaning, room reservation, check-out and subsequent check-in; for example, In order to reduce the pressure on human resources for centralized cleaning of guest rooms between check-out and check-in, many hotels tend to formulate check-out and check-in policies that are not conducive to improving customer satisfaction. , causing a lot of inconvenience to passengers;

[0023] Among the above problems, due to the immediacy, accuracy and completeness of passenger check-in and check-out time information, hotel information, and room information, especially the lack of vacant room information, hotel facility details, and pricing models in the future Insufficient flexibility prevents the existing hotel management system from fundamentally improving and enhancing the passenger's check-in and travel experience

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