Speech processing method and device

A speech processing and speech technology, applied in speech synthesis, speech analysis, speech recognition, etc., can solve problems such as inconsistent service quality, differences in intonation, standardization of terminology, limited customer service mode and personal ability of customer service personnel, etc.

Active Publication Date: 2017-10-24
CHINA MOBILE GROUP SICHUAN
View PDF4 Cites 7 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The existing customer service mode is limited by the personal ability of the customer service personnel, and the service quality is inconsistent due to the customer service personnel's intonation difference, language difference speed, terminology standardization, ...

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Speech processing method and device
  • Speech processing method and device
  • Speech processing method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0053] In the embodiment of the present invention, each standard business text is classified according to the preset business type, and the business type of each standard business text is determined; the acquired voice is recognized and converted into text; each basic language unit of the converted text, and all Describe the language function category of each basic language unit; use the vector space model to determine the weight vector matrix composed of the weight vectors corresponding to each basic language unit; according to the standard business texts and their business types, and the weight A vector matrix, determining the business types of the basic language units corresponding to the weight vectors in the weight vector matrix; according to the business types and language function categories of the basic language units, the basic language units are composed and output text, and post-processing the output text.

[0054] The present invention will be described in further ...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The invention discloses a speech processing method, which comprises the steps of classifying standard service texts according to preset service types, and determining the service type of each standard service text; recognizing the acquired speech, and converting the acquired speech into a text; determining basic language unit of the converted text and a language function category of each basic language unit; determining a weight vector matrix formed by weight vectors corresponding to the basic language units by adopting a vector space model; determining the service type of the basic language unit corresponding to each weight vector in the weight vector matrix according to the standard service texts and the service types thereof and the weight vector matrix; and enabling the basic language units to form an output text according to the service type and the language function category of each basic language unit, and performing post-processing on the output text. The invention further discloses a speech processing device.

Description

technical field [0001] The invention relates to speech processing technology, in particular to a speech processing method and device. Background technique [0002] The call center is also called the customer service center. The main function of the call center is to have trained customer service personnel answer and deal with various problems of incoming customers through hotlines and consultation calls, such as inquiries, complaints, suggestions, etc.; [0003] The existing customer service mode is limited by the personal ability of the customer service personnel, and the service quality is inconsistent due to the customer service personnel's intonation difference, language difference speed, terminology standardization, business understanding, business familiarity, business explanation accuracy, etc. There are even some mistakes; therefore, the service received by customers is a non-standardized and non-standardized service, which will be affected by differences in customer...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
IPC IPC(8): G10L13/06G10L15/26
CPCG10L13/06G10L15/26
Inventor 康洪傅华曾侃温建军
Owner CHINA MOBILE GROUP SICHUAN
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap