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Address-information-based task distribution method and system

A technology of address information and tasks, applied in the field of data processing, can solve the problems of a large number of people, occupy the company's labor cost and time cost, and achieve the effect of saving time and reducing the cost of manual operation and maintenance.

Inactive Publication Date: 2017-12-15
UNIVERSAL WISDOM TECH BEIJING CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the current after-sales management system requires a lot of personnel and energy to operate and maintain, and takes up a lot of labor and time costs for the company

Method used

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  • Address-information-based task distribution method and system
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  • Address-information-based task distribution method and system

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Embodiment Construction

[0032] The technical solutions of the present invention will be described in further detail below with reference to the accompanying drawings and embodiments.

[0033] The embodiment of the present invention provides a task dispatching method based on address information, which is applied to the situation where the task dispatch system based on address information arranges service personnel to provide door-to-door after-sales service for products. Such as figure 1 As shown, the task distribution system based on address information includes: a user terminal 1 , a customer service terminal 2 , a service terminal 3 , a server 4 , a service distribution terminal 5 and a mobile terminal 6 . The user terminal 1 can be understood as a communication device used by customers, and the customer service terminal 2 can be understood as a communication device used by customer service personnel for communicating with the user terminal 1 . The service terminal 3 receives various information ...

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Abstract

The invention relates to an address-information-based task distribution method. The method comprises: a customer service terminal receives first incoming call information of a user terminal to obtain user identity information, task information and task location information of a first user, and the obtained information is sent to a server by a service terminal; the server analyzes the task location information to obtain a service distribution terminal ID of a service distribution terminal; the service distribution terminal inquires service personnel information associated with the service distribution terminal ID; according to task processing permission information and the task information, a service personnel ID of a first type of the service personnel is determined in the service personnel information; terminal location information of a mobile terminal corresponding to the service personnel ID of the first type of service personnel is obtained and the obtained terminal location information matches the task location Information to obtain a service personnel ID of the best one among the service personnel and a mobile terminal ID of a target mobile terminal; and the user identity information, the task information and the task location information are sent to the target mobile terminal.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a method and system for assigning tasks based on address information. Background technique [0002] As people's consumption level is getting higher and higher, the business volume of consumer products is also increasing, which brings about the continuous growth of after-sales demand for products, and the overall process of related e-commerce has become more complicated. How to make the complex process simple and convenient, while ensuring the process is fast and effective, is one of the important links that need to be considered and realized in the overall process of modern e-commerce. [0003] With the increasingly fierce competition among e-commerce companies, each company usually has a fixed back-end after-sales management system. However, the current after-sales management system requires a lot of personnel and energy to operate and maintain, and takes up a lot of la...

Claims

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Application Information

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IPC IPC(8): G06Q10/04G06Q10/06G06Q10/00G06Q30/00
CPCG06Q10/04G06Q10/06311G06Q10/20G06Q30/016
Inventor 李凡王睿冯方方孙健刘斌付强
Owner UNIVERSAL WISDOM TECH BEIJING CO LTD