Management and configuration method, device, electronic equipment, storage medium of ivr process
A configuration method and process technology, applied to electrical components, telephone communications, digital transmission systems, etc., can solve the problems of difficult to achieve grayscale test version switching, long IVR system time, occupation, etc.
Active Publication Date: 2020-10-27
上海华客信息科技有限公司
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Problems solved by technology
It is difficult to realize the gray-scale test of the IVR process version and the version switching in the gray-scale test. At the same time, users often need to operate multiple times or listen to the voice broadcast for a long time before they can enter the specific process required by the user.
As a result, the iteration speed of the IVR process version is slow, and the time for users to access the IVR system is too long, occupying more system resources
Method used
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[0029] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.
[0030] Furthermore, the drawings are merely schematic illustrations of the present disclosure and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus repeated descriptions thereof will be omitted. Some of the block diagrams shown in the drawings are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities ...
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The invention provides an IVR process management and configuration method, an IVR process management and configuration device, electronic equipment and a storage medium. The method comprises the stepsof: providing multiple IVR process versions; obtaining order data and browse data of various user accounts on one or more services from one or more databases; for each service, sorting the user accounts from low to high according to the frequency of ordering and / or browsing the service, so that the sorting sequence is obtained; distributing the IVR process versions to the user accounts accordingto the positions of the user accounts in the sorting sequence, wherein in the sorting sequence, the more front the user account is, the closer the creation time of the distributed IVR process versionis; obtaining the call number of a user in a call request of an associated service; obtaining the user account associated with the call number according to the call number; and, providing the IVR process version for the service distributed to the user account for the user in the call, and receiving user feedback. By means of the IVR process management and configuration method and the IVR process management and configuration device provided by the invention, IVR process version iteration is realized.
Description
technical field [0001] The present invention relates to the field of computer application technology, in particular to a management and configuration method, device, electronic equipment, and storage medium of an IVR process. Background technique [0002] IVR (interactive voice response, interactive voice response service) is widely used in the intelligent network, covering business inquiry, business handling, business complaints, etc. of different services, providing convenient and fast self-service for users and service providers, saving A lot of manpower and material resources. [0003] However, the current IVR system usually provides the same version of the IVR process to all users. When different users access the IVR system, the users all enter the same menu broadcast process. It is difficult to realize the gray-scale test of the IVR process version and the version switching in the gray-scale test. At the same time, users often need to operate multiple times or listen ...
Claims
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IPC IPC(8): H04L12/24H04M3/51
CPCH04L41/085H04L41/5061H04M3/5166H04M3/5191
Inventor 连祥敏
Owner 上海华客信息科技有限公司