Intelligent question and answer interaction method and device and electronic equipment
An interactive method and intelligent question-and-answer technology, applied in the field of intelligent customer service, can solve problems such as difficulty in identifying user intentions and poor user service experience
Active Publication Date: 2018-05-25
ALIBABA GRP HLDG LTD
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Problems solved by technology
[0004] The present application provides an intelligent question-and-answer interaction method to solve the problems existing in the prior art that it is difficult to identify user intentions and the user service experience is poor
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[0063] In the following description, numerous specific details are set forth in order to provide a thorough understanding of the application. However, the present application can be implemented in many other ways different from those described here, and those skilled in the art can make similar promotions without violating the connotation of the present application. Therefore, the present application is not limited by the specific implementation disclosed below.
[0064] The present application provides an intelligent question and answer interaction method, and the present application also provides an intelligent question and answer interaction device, and an electronic device. The following describes in detail one by one with reference to the drawings of the embodiments provided in the present application, and describes each step of the method.
[0065] An example of an intelligent question-and-answer interaction method provided by this application is as follows:
[0066] Re...
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The invention discloses an intelligent question and answer interaction method. The method comprises the following steps of: analyzing dialogue information of a user so as to obtain a probability valueof an initial dialogue intention of the user; judging whether the probability value of the initial dialogue intention is greater than a preset probability threshold value or not; if the judging result is positive, determining a dialogue intention of the user; if the judging result is negative, screening a guiding question from a question and answer knowledge base according to the dialogue information and the probability value of the initial dialogue intention, and dialoguing with the user according to the guiding question; and updating the dialogue information of the user, and returning to the step of analyzing the dialogue information of the user so as to obtain the probability value of the dialogue intention of the user after the updating. According to the intelligent question and answer interaction method, the user is guided to carry out dialogue through the guiding question, so that the more comprehensive dialogue information is obtained to recognize the dialogue intention of theuser; and the method is simple in a realization manner and is capable of enhancing the user service experience.
Description
technical field [0001] This application relates to the field of intelligent customer service, in particular to an intelligent question-and-answer interaction method. The present application also relates to an intelligent question-and-answer interaction device and an electronic device. Background technique [0002] With the continuous popularization and development of artificial intelligence, the intelligent customer service system has been widely used in the field of customer service. The intelligent customer service system is developed on the basis of large-scale knowledge processing and is suitable for large-scale knowledge processing, natural language understanding, knowledge management, automatic Technical areas such as question answering systems and reasoning. The intelligent customer service system conducts human-computer interaction through natural language interface or voice, and obtains solutions to problems in specific fields through various forms of expression du...
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IPC IPC(8): G06F17/30
CPCG06F16/3329
Inventor 严念念鲍光胜鄢志杰曾华军初敏
Owner ALIBABA GRP HLDG LTD