A method for displaying net promoter score and its terminal

Abstract

The present application is applicable to the technical field of information display. Provided are a method for displaying a net promoter score and a terminal thereof, the method comprising: acquiring customer feedback information about a service interaction object within a pre-set time interval; determining a net promoter score feature parameter of the service interaction object based on the customer feedback information; determining a fluctuation level of the net promoter score of a target period relative to an average net promoter score according to the net promoter score feature parameter and the pre-set fluctuation level determination algorithm; and outputting the net promoter score of the target period and the fluctuation level to a net promoter score report of the service interaction object, and displaying the net promoter score report. The present application solves the problems of existing net promoter score display technology that the accuracy is low and the analysis efficiency is low, and this technology is not applicable to an enterprise including a number of service interaction objects due to the fact that the net promoter score in each month or year of a service interaction object is displayed directly, enterprise administrators need to determine recent changes in the NPS according to their personal experience, and analysis needs to be determined in a subjective manner.

Description

technical field [0001] The invention belongs to the technical field of information display, and in particular relates to a method for displaying a net recommendation value and a terminal thereof. Background technique [0002] Business interaction objects, that is, contact points, refer to the contact objects that enterprises interact with customers, including business outlets, customer personnel who answer customer calls, enterprise network public platform service accounts, enterprise service APP and other interactive carriers, and even the enterprise's official website A certain virtual button on the web server can also be regarded as a business interaction object. Enterprises will interact with customers in various ways through business interaction objects. Therefore, in order to better serve customers, the enterprise needs to judge whether the interaction quality of the business interaction object is good or not according to the Net Promoter Score (NPS) value of each bus...

AI Technical Summary

Problems solved by technology

[0004] In view of this, the embodiment of the present invention provides a method for displaying net promoter value and its terminal to solve the existing technology of displaying net promoter value and directly display the monthly or annual net promoter value of business interaction objects. Enterprise managers use their own experience to judge the recent changes in the NPS value. The analysis of NPS needs to be judged by humans, and the accuracy and analysis efficiency are low. It is not suitable for enterprises with a large number of business interaction objects.

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