Speech emotion recognition method and device

An emotion recognition and voice technology, applied in the field of intelligent interaction, can solve the problem of not being able to monitor the customer service and customer emotional state in the call center system in real time, and achieve the effect of improving service quality

Active Publication Date: 2021-10-15
SHANGHAI XIAOI ROBOT TECH CO LTD +1
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In view of this, the embodiment of the present invention provides a voice emotion recognition method, device, computer equipment and computer-readable storage medium, which solves the problem that the existing technology cannot monitor the emotional state of customer service and customers in the call center system in real time

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  • Speech emotion recognition method and device
  • Speech emotion recognition method and device
  • Speech emotion recognition method and device

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Embodiment Construction

[0025] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0026] figure 1 Shown is a schematic flowchart of a speech emotion recognition method provided by an embodiment of the present invention. Such as figure 1 As shown, the voice emotion recognition method includes:

[0027] Step 101: Extract an audio feature vector of a speech segment in the audio stream to be recognized, where the speech segment corresponds to a paragraph in the audio stream to be recognized.

[0028] The audio feature vector include...

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Abstract

The embodiment of the present invention provides a voice emotion recognition method, device, computer equipment and computer-readable storage medium, which solves the problem that the existing technology cannot monitor the emotional state of customer service and customers in the call center system in real time. The speech emotion recognition method comprises: extracting an audio feature vector of a speech segment in an audio stream to be recognized, wherein the speech segment corresponds to a paragraph in the audio stream to be recognized; matching the audio feature vector of the speech segment with a plurality of emotional feature models, The multiple emotional feature models correspond to one of the multiple emotional classifications; and the matching result is the emotional classification corresponding to the matched emotional feature model as the emotional classification of the speech segment.

Description

technical field [0001] The present invention relates to the field of intelligent interaction technology, in particular to a voice emotion recognition method, device, computer equipment and computer-readable storage medium. Background technique [0002] The call center system refers to an operating system that uses modern communication and computer technology to automatically and flexibly handle a large number of different incoming / outgoing calls to realize service operations. With the development of the economy, the business volume of customer service interaction in the call center system is also increasing. Timely and effective tracking and monitoring of the emotional state of customer service and customers during customer service calls is of great significance for enterprises to improve their service quality. At present, most enterprises mainly rely on hiring special quality inspectors to sample and monitor call recordings. On the one hand, this will bring additional costs...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G10L15/02G10L25/63G10L15/04G10L15/06G10L15/08G10L25/15G10L25/24
CPCG10L15/02G10L15/04G10L15/06G10L15/08G10L25/15G10L25/24G10L25/63G10L2015/0631
Inventor 余世经朱频频
Owner SHANGHAI XIAOI ROBOT TECH CO LTD
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