Fault processing method, apparatus and device, and computer storage medium

Abstract

The invention provides a fault processing method, apparatus and device, and a computer storage medium. The method comprises the steps of determining an abnormal event occurrence state matrix by utilizing monitored abnormal events; obtaining pre-configured decision items and an income matrix, wherein the income matrix represents income conditions of the pre-configured decision items when the abnormal events occurs; determining income values of the decision items by utilizing the abnormal event occurrence state matrix and the income matrix; and determining a decision result by utilizing the income values of the decision items. According to the fault processing method, apparatus and device, when a monitored object has a fault, different degrees of service loss caused by different abnormal events can be measured, and the correct decision result is obtained according to the income conditions, so that the loss caused by the fault is reduced.

Description

【Technical field】 [0001] The present invention relates to the field of computer application technology, in particular to a fault handling method, device, equipment and computer storage medium. 【Background technique】 [0002] In order to improve service availability, Internet companies usually deploy a complete product in multiple service locations. When a product in a service location fails, the user's access traffic can be dispatched to other services that can normally provide the product service Stronghold, and solve the problem of user access failure through the retry mechanism. Although the request time-consuming increases, the function can be guaranteed to be available. The service bases involved can be in units of computer rooms, computer room clusters, regions, etc. [0003] In the prior art, it mainly checks whether the key monitoring indicators in the service base are abnormal. Once there is an abnormality, the service base is considered unavailable, and the traffi...

AI Technical Summary

Problems solved by technology

However, this method does not take into account the different degrees of service losses caused by different abnormal events. This extensive fault handling method may cause greater losses after traffic is dispatched to other service locations.

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