Method and device for rapid identification and management of video monitoring point service level

A video monitoring and service level technology, applied in the field of IT service management, can solve the problems of identifying and defining the service level of video monitoring points without theoretical and practical methods, reducing the effectiveness of video monitoring systems, and reducing the effectiveness of operation and maintenance, so as to save manpower The effect of resource cost, improvement of service management level, and improvement of operation and maintenance service efficiency

Active Publication Date: 2021-02-26
广州市交通规划研究院有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, service level management, one of the core ideas of ITIL, has not been well implemented and applied in the practice of video surveillance operation and maintenance. The use of the video surveillance system is reduced, thereby reducing the effectiveness of the operation and maintenance of the video surveillance system and reducing the user's satisfaction with the operation and maintenance service
[0003] Although domestic and foreign scholars have done a lot of theoretical and practical research on IT service management, the hot spots and focus of their research are mainly how to standardize the operation and maintenance process and implement it by means of information technology. There are basically no theoretical and practical methods to identify and define the service level of video surveillance points based on the actual usage of users, so that the operation and maintenance effect of the video surveillance system has not been significantly improved

Method used

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  • Method and device for rapid identification and management of video monitoring point service level
  • Method and device for rapid identification and management of video monitoring point service level
  • Method and device for rapid identification and management of video monitoring point service level

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Embodiment 1

[0042] The embodiment of the present invention provides a method for quickly identifying and managing the service level of a video monitoring point, such as figure 1 with figure 2 shown, including the following steps:

[0043] S101. Obtain an influence degree matrix among several factors, wherein the factors are factors that affect the service level of a video surveillance point, namely, influence factors.

[0044] Specifically, the step S101 preferably includes:

[0045] S1011. Determine the factors affecting the service level of the video monitoring point;

[0046] In this embodiment, according to the actual monitoring facility management requirements, the following factors are preferably determined as factors affecting the service level of the video monitoring point: factor 1, the weight A1 of the video monitoring point; factor 2, the calling frequency A2 of the video monitoring point; Factor 3, the patrolling duration A3 after the video monitoring point is called; Fact...

Embodiment 2

[0176] The embodiment of the present invention also provides a method for quickly identifying and managing the service level of a video monitoring point, comprising the following steps:

[0177] S201. Obtain an influence degree matrix among several factors, wherein the factors are factors that affect the service level of a video surveillance point, namely, influence factors.

[0178] Specifically, the step S201 preferably includes:

[0179] S2011. Determine the factors affecting the service level of the video monitoring point;

[0180] In this embodiment, according to the actual traffic facility management requirements, it is determined to adopt three factors, which are respectively the weight A1 of the video monitoring point, the calling frequency A2 of the video monitoring point, and the patrolling duration A3 after the video monitoring point is called;

[0181] S2012, constructing an influence degree matrix among several factors;

[0182] Specifically, the three factors a...

Embodiment 3

[0236] An embodiment of the present invention provides a device for quickly identifying and managing service levels of video monitoring points, such as Figure 4 shown, including:

[0237] at least one processor 301;

[0238] at least one memory 302 for storing at least one program;

[0239] When the at least one program is executed by the at least one processor 301, the at least one processor 301 implements the method for quickly identifying and managing service levels of video surveillance points.

[0240] The content in the above-mentioned method embodiment is applicable to this device embodiment, and the specific functions realized by this device embodiment are the same as those of the above-mentioned method embodiment, and the beneficial effects achieved are also the same as those achieved by the above-mentioned method embodiment.

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Abstract

The invention discloses a method and device for quickly identifying and managing the service level of a video monitoring point. The method includes: calculating several video The total sorting weight vector values ​​corresponding to the monitoring points respectively; according to the total sorting weight vector value, sort the several video monitoring points, and classify the service level of the sorted several video monitoring points. The device includes a storage medium for storing a program and a processor for loading the program to execute the quick identification management method. By using the present invention, it is possible to quickly and accurately distinguish the service level to which the video monitoring point belongs among a large number of video monitoring points, provide key decision-making information for the service provider, and ensure that the service provider can provide more targeted and more in line with user needs services. The method and device of the invention can be widely used in the field of IT service management.

Description

technical field [0001] The present invention relates to IT service management technology, in particular to the service level management technology in the operation and maintenance management of the smart city video monitoring system, specifically a method and device for quickly identifying and managing the service level of video monitoring points. Background technique [0002] For video surveillance systems, it is one of the indispensable and important components of smart cities. Especially the number of video surveillance points in first-tier cities is often in the millions. The scale of video surveillance systems is getting larger and larger. At the same time, users have higher and higher requirements for timeliness of operation and maintenance, and it is difficult to ensure the normal operation of the system. Therefore, many units have introduced the management concept of ITIL (Information Technology Infrastructure Library), established a video surveillance operation and ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04N7/18H04L29/08
CPCH04N7/18H04L67/61H04L67/60
Inventor 韦栋胡少鹏郑淑鉴熊文华易斌周沛
Owner 广州市交通规划研究院有限公司
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