A fault repair-reporting management method based on an intelligent customer service

Abstract

The invention discloses a fault repair reporting management method based on an intelligent customer service. The method comprises the steps of obtaining voice information of a repair reporting user; Analyzing the voice information to obtain text information corresponding to the voice information; Generating a repair work order through a keyword capture algorithm according to the text information and a preset keyword library; And distributing the repair work order to a target terminal and receiving feedback information sent by the target terminal. According to the fault repair reporting management method, intelligentization of fault repair reporting is effectively achieved, more convenience is provided for fault repair reporting, occupation of manpower resources is greatly reduced, and themanpower cost is effectively reduced while the fault repair reporting efficiency is guaranteed. The invention also discloses a fault repair reporting management system and device based on the intelligent customer service, and a computer readable storage medium, which all have the above technical effects.

Description

technical field [0001] The present invention relates to the technical field of intelligent management, in particular to a fault repair management method based on intelligent customer service, and also relates to a fault repair management system, device and computer-readable storage medium based on intelligent customer service. Background technique [0002] With the continuous development of information technology, intelligent customer service has been developed more and more rapidly and has become more and more widely used. In the field of fault reporting, intelligent customer service has not been effectively applied, and the current fault reporting relies more on manual operations, resulting in a low level of intelligent fault reporting, which seriously affects fault repair efficiency and user experience. [0003] In view of this, how to provide a fault repair management solution to realize intelligent fault repair and improve the accuracy of repair repair is a technical pr...

AI Technical Summary

Problems solved by technology

In the field of fault reporting, intelligent customer service has not been effectively applied, and the current fault reporting relies more on manual operations, resulting in a low degree of intelligent fault reporting, which seriously affects the efficiency of fault repair and user experience.

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