A fault repair-reporting management method based on an intelligent customer service

A management method and intelligent customer service technology, applied in the direction of instruments, etc., can solve the problems that affect the efficiency of fault maintenance and user experience, and the low degree of intelligence of fault repair, so as to reduce the occupation of human resources and realize the effect of intelligence

Inactive Publication Date: 2019-04-16
JIAXING HENGCHUANG ELECTRIC POWER GRP CO LTD
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Problems solved by technology

In the field of fault reporting, intelligent customer service has not been effectively applied, and the current fault reporting relies more on manu

Method used

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  • A fault repair-reporting management method based on an intelligent customer service
  • A fault repair-reporting management method based on an intelligent customer service
  • A fault repair-reporting management method based on an intelligent customer service

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[0038] The core of the present invention is to provide a fault reporting management method based on intelligent customer service, which realizes the intelligent management of fault reporting and improving the efficiency of fault maintenance and user experience; another core of the present invention is to provide a fault reporting management system based on intelligent customer service , The device and the computer-readable storage medium have the above technical effects.

[0039] In order to make the objectives, technical solutions, and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be described clearly and completely in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of the embodiments of the present invention, not all the embodiments. Based on the embodiments of the present invention, all other embodi...

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Abstract

The invention discloses a fault repair reporting management method based on an intelligent customer service. The method comprises the steps of obtaining voice information of a repair reporting user; Analyzing the voice information to obtain text information corresponding to the voice information; Generating a repair work order through a keyword capture algorithm according to the text information and a preset keyword library; And distributing the repair work order to a target terminal and receiving feedback information sent by the target terminal. According to the fault repair reporting management method, intelligentization of fault repair reporting is effectively achieved, more convenience is provided for fault repair reporting, occupation of manpower resources is greatly reduced, and themanpower cost is effectively reduced while the fault repair reporting efficiency is guaranteed. The invention also discloses a fault repair reporting management system and device based on the intelligent customer service, and a computer readable storage medium, which all have the above technical effects.

Description

technical field [0001] The present invention relates to the technical field of intelligent management, in particular to a fault repair management method based on intelligent customer service, and also relates to a fault repair management system, device and computer-readable storage medium based on intelligent customer service. Background technique [0002] With the continuous development of information technology, intelligent customer service has been developed more and more rapidly and has become more and more widely used. In the field of fault reporting, intelligent customer service has not been effectively applied, and the current fault reporting relies more on manual operations, resulting in a low level of intelligent fault reporting, which seriously affects fault repair efficiency and user experience. [0003] In view of this, how to provide a fault repair management solution to realize intelligent fault repair and improve the accuracy of repair repair is a technical pr...

Claims

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Application Information

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IPC IPC(8): G06Q10/00
CPCG06Q10/20
Inventor 杨莉军黄颖朱一峰查竞宇赵志军孟繁荣雍剑书金军
Owner JIAXING HENGCHUANG ELECTRIC POWER GRP CO LTD
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