Incoming call answering method and device

Abstract

The invention provides an incoming call answering method. The method comprises the following steps: step 101, a voice assistant automatically answers the incoming call when a terminal receives the incoming call; step 103, the voice assistant records the incoming call number and / or the incoming call number according to the preset slot, and fills the related content into a slot value corresponding to the preset slot, thereby making conversation with the incoming call number. Through the method provided by the invention, a function of intelligently processing the incoming call through the voice assistant can be realized, the voice assistant can perform multiple turns of intelligent conversation with the incoming call number to acquire the incoming call intention and answer the problem of theincoming call number as required; the voice assistant can timely reply the incoming call user for a certain items needing to be processed emergently, and help user solve the crank call; the humanization of the intelligent incoming call is improved, and the user experience is improved.

Description

technical field [0001] The invention relates to the technical field of communications, in particular to a method and device for answering incoming calls. Background technique [0002] At present, when a mobile terminal receives an incoming call and it is inconvenient for the user to answer it, it responds to the incoming call through a pre-recorded voice, and records the content of the incoming call, or communicates with the incoming call through a fixed question and answer mode, and obtains the call intention of the incoming call number. On the one hand, these two methods cannot accurately obtain the user's call intention, and require the user to talk to the caller number again. On the other hand, the question-and-answer method is relatively mechanical, lacks intelligence, and the user experience is poor. [0003] In addition, in recent years, users' personal information has been leaked seriously and has been obtained by many businesses or individuals, and they often receiv...

AI Technical Summary

Problems solved by technology

[0002] At present, when a mobile terminal receives an incoming call and it is inconvenient for the user to answer it, it responds to the incoming call through a pre-recorded voice, and records the content of the incoming call, or communicates with the incoming call through a fixed question and answer mode, and obtains the call intention of the incoming call number. On the one hand, these two methods cannot accurately obtain the user's call intention, and the user needs to talk to the caller number again; on the other hand, the question-and-answer method is relatively mechanical, lacks intelligence, and the user experience is poor

[0003] In addition, in recent years, users' personal information has been leaked seriously, and has been obtained by many businesses or individuals, and they often receive various sales calls or harassing calls, which brings inconvenience to users

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